At a Glance
- Tasks: Maintain and support IT infrastructure across multiple UK sites with exciting travel opportunities.
- Company: Join a dynamic organisation focused on innovation and technology.
- Benefits: Enjoy 7.2 weeks annual leave, training opportunities, and grocery discounts.
- Other info: Frequent travel between sites for installations and audits; excellent career growth potential.
- Why this job: Make a real impact on IT infrastructure while developing your skills in a supportive environment.
- Qualifications: IT-related degree and networking certifications required; strong troubleshooting skills a must.
The predicted salary is between 29700 - 36300 £ per year.
Supports to: Multiple UK sites (travel required)
Employment Type: Full-Time
Work Schedule: Monday to Friday, 9am - 5pm
Reports To: IT Assistant Manager
Role Overview
The Infrastructure Technician is responsible for maintaining and supporting the organisation’s core IT infrastructure across multiple sites. This includes network equipment, cloud services, Intune-managed devices, CCTV, and structured cabling. The role focuses on infrastructure operations, not basic user support, and requires regular travel between sites to support installations, audits, and improvements.
The technician works closely with the Infrastructure & Cloud Team to ensure all systems remain secure, reliable, and compliant with organisational standards.
Key Responsibilities
Network & Infrastructure Maintenance
- Monitor and maintain network switches, Wi-Fi access points, routers, firewalls, and patch cabinets.
- Perform routine checks on network performance, uptime, and cabling standards.
- Diagnose and resolve LAN/WAN issues, VLAN configurations, and fibre connectivity faults.
- Maintain accurate documentation and asset inventory for all network and infrastructure equipment.
Intune, Cloud Administration
- Support Microsoft Intune deployments, enrolments, compliance policies, and device configuration profiles.
- Assist with Azure AD identity-related tasks.
- Perform basic checks, patching schedules, and system health monitoring.
Hardware Deployment & Lifecycle Management
- Deploy and maintain laptops, desktops, printers, VoIP phones, and classroom AV equipment.
- Manage hardware lifecycle: imaging, upgrades, replacements, and secure disposal.
- Maintain stock and ensure available inventories for all sites rollouts.
Security & Compliance
- Enforce IT security standards across all sites.
- Manage endpoint security tools including antivirus, MFA
- Conduct regular compliance checks for GDPR, safeguarding, and internal security policies.
Infrastructure & Expansion Projects
- Participate in infrastructure projects: classroom builds, CCTV installations, cabling, network upgrades, and server room improvements.
- Coordinate with vendors, contractors, and facilities teams to ensure standards are met.
- Provide documentation and technical input for future sites expansions.
Technical Documentation
- Maintain up-to-date documentation including network diagrams, cabinet layouts, IP allocations, VLAN configurations, and installation standards.
- Create internal IT guides for use by the Infrastructure & Support teams.
Multi-Sites Support
- Travel frequently between sites (across UK) for installations, audits, repairs, and compliance tasks.
Skills & Qualifications
Required:
- Strong understanding of network fundamentals: VLANs, switching, Wi-Fi, routing, structured cabling.
- Experience with enterprise tools: Intune, Azure AD/Entra ID, M365 admin
- Knowledge of Windows environments, device provisioning, imaging.
- Practical experience with CCTV, access points, and network cabinets.
- Strong troubleshooting and problem‑solving skills.
- Ability to work independently across multiple sites.
- Excellent communication and documentation skills.
- IT related degree
- Networking certifications ( CompTIA Network+, or equivalent).
- Experience with Unifi.
- Exposure to cloud environments (Azure AD).
- Annual leave (7.2 weeks)
- Company Sick Policy.
- Statutory maternity/paternity pays.
- Training and self‑development opportunities.
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
Infrastructure Technician in London employer: PEN Group
PEN Group is an excellent employer, offering a vibrant work culture in the heart of Greater London where employees are valued as the face of the organisation. With a focus on professional development and growth opportunities, staff can thrive in a supportive environment that encourages collaboration and innovation. The part-time Receptionist role not only provides meaningful engagement with students and visitors but also allows for a flexible work-life balance in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PEN Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges PEN Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PEN Group!
✨Direct Apply to PEN Group
Let's not forget to apply directly through the PEN Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PEN Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PEN Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PEN Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
