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- Tasks: Maintain and support IT infrastructure across multiple UK sites with exciting travel opportunities.
- Company: Join a dynamic organisation focused on innovative technology solutions.
- Benefits: Enjoy competitive salary, generous annual leave, and training opportunities.
- Other info: Great career growth potential in a supportive team environment.
- Why this job: Make a real impact by ensuring secure and reliable IT systems.
- Qualifications: IT-related degree and strong understanding of network fundamentals required.
The predicted salary is between 30000 - 30000 £ per year.
The Infrastructure Technician is responsible for maintaining and supporting the organisation’s core IT infrastructure across multiple sites. This includes network equipment, cloud services, Intune‑managed devices, CCTV, and structured cabling. The role focuses on infrastructure operations, not basic user support, and requires regular travel between sites to support installations, audits, and improvements. The technician works closely with the Infrastructure & Cloud Team to ensure all systems remain secure, reliable, and compliant with organisational standards.
Key Responsibilities
- Network & Infrastructure Maintenance
- Monitor and maintain network switches, Wi‑Fi access points, routers, firewalls, and patch cabinets.
- Perform routine checks on network performance, uptime, and cabling standards.
- Diagnose and resolve LAN/WAN issues, VLAN configurations, and fibre connectivity faults.
- Maintain accurate documentation and asset inventory for all network and infrastructure equipment.
- Intune, Cloud Administration
- Support Microsoft Intune deployments, enrolments, compliance policies, and device configuration profiles.
- Assist with Azure AD identity‑related tasks.
- Perform basic checks, patching schedules, and system health monitoring.
- Hardware Deployment & Lifecycle Management
- Deploy and maintain laptops, desktops, printers, VoIP phones, and classroom AV equipment.
- Manage hardware lifecycle: imaging, upgrades, replacements, and secure disposal.
- Maintain stock and ensure available inventories for all sites rollouts.
- Security & Compliance
- Enforce IT security standards across all sites.
- Manage endpoint security tools including antivirus, MFA.
- Conduct regular compliance checks for GDPR, safeguarding, and internal security policies.
- Infrastructure & Expansion Projects
- Participate in infrastructure projects: classroom builds, CCTV installations, cabling, network upgrades, and server room improvements.
- Coordinate with vendors, contractors, and facilities teams to ensure standards are met.
- Provide documentation and technical input for future sites expansions.
- Technical Documentation
- Maintain up‑to‑date documentation including network diagrams, cabinet layouts, IP allocations, VLAN configurations, and installation standards.
- Create internal IT guides for use by the Infrastructure & Support teams.
- Multi‑Sites Support
- Travel frequently between sites (across UK) for installations, audits, repairs, and compliance tasks.
Skills & Qualifications
- Strong understanding of network fundamentals: VLANs, switching, Wi‑Fi, routing, structured cabling.
- Experience with enterprise tools: Intune, Azure AD/Entra ID, M365 admin.
- Knowledge of Windows environments, device provisioning, imaging.
- Practical experience with CCTV, access points, and network cabinets.
- Strong troubleshooting and problem‑solving skills.
- Ability to work independently across multiple sites.
- Excellent communication and documentation skills.
- IT related degree.
- Networking certifications (CompTIA Network+, or equivalent).
- Experience with Unifi.
- Exposure to cloud environments (Azure AD).
Annual leave (7.2 weeks). Company Sick Policy. Statutory maternity/paternity pays. Training and self‑development opportunities. Grocery discounts. Cycle to work. Investing and savings opportunities.
Infrastructure Technician employer: PEN Group
Contact Detail:
PEN Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Technician
✨Tip Number 1
Network your way to success! Reach out to professionals in the industry through LinkedIn or local meetups. We can’t stress enough how valuable personal connections can be when it comes to landing that Infrastructure Technician role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in network maintenance and cloud services. This will give you an edge and show potential employers that you’re not just talk – you can walk the walk!
✨Tip Number 3
Prepare for those interviews like a pro! Research common questions related to infrastructure operations and brush up on your troubleshooting techniques. We recommend practising with a friend or using mock interview platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance. Plus, it’s super easy to navigate and find the perfect fit for your skills!
We think you need these skills to ace Infrastructure Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with network fundamentals and enterprise tools like Intune and Azure AD. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about infrastructure support and how your background makes you a great fit for our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We’re looking for someone who can diagnose and resolve issues effectively, so share those success stories that demonstrate your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at PEN Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network fundamentals, especially VLANs, switching, and routing. Be ready to discuss your experience with tools like Intune and Azure AD, as well as any practical work you've done with CCTV and network cabinets.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved LAN/WAN issues in the past. Think about times when you had to troubleshoot complex problems and be ready to explain your thought process during those situations.
✨Demonstrate Your Documentation Skills
Since maintaining accurate documentation is key for this role, come prepared to discuss how you’ve created or maintained technical documents in previous positions. Highlight your ability to keep things organised and up-to-date, as this will show your attention to detail.
✨Be Ready for Site Travel Questions
As this role involves frequent travel between sites, be prepared to discuss your flexibility and willingness to travel. Share any past experiences where you managed multiple locations or projects simultaneously, showcasing your ability to work independently.