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- Tasks: Manage warranty claims and ensure high-quality repairs for customer satisfaction.
- Company: Join Pembrook Resourcing, a trusted recruitment partner in the automotive industry.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values quality and customer care while enhancing your administrative skills.
- Qualifications: Previous warranty experience and strong administrative skills are essential.
- Other info: Attention to detail and excellent communication skills are key to success in this role.
The predicted salary is between 24000 - 36000 £ per year.
Pembrook Resourcing are currently recruiting for a warranty administrator on behalf of their client. The role is to ensure that the warranty process is accurately and efficiently processed and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.
Responsibilities:
- Obtain, validate and query as necessary, all claim information available from job cards, vehicle history, technician notes and other sources as appropriate.
- Query and discuss as necessary with the Aftersales Manager any claims that are dubious in nature or of concern as to the likelihood of rejection.
- Receive and reconcile payment summaries from concessionaires and record all under/overpayments, making enquiries and investigations as appropriate and recommending sums for write off.
- Correct and resubmit rejected claims where it is felt that the claim is valid.
- Reporting on claims rejected for which a resubmission is not possible.
- Proactively investigate overdue claims and discuss issues raised with manufacturer/concessionaire representatives and fellow staff as appropriate.
- Inspect parts returned under warranty and maintain a record of such inspections.
- Help ensure efficient progress of warranty jobs through the workshop.
- Circulate new and up-to-date warranty information and literature for new vehicles and repair procedures.
- Liaise with manufacturer's/concessionaire's representatives to ensure that explanations are given for work undertaken where appropriate.
- Assist the manufacturer's/concessionaire's warranty auditors in reviewing the dealership's records.
The individual:
- Ability to assess and report on warranty repairs.
- Previous warranty experience essential.
- Excellent administrative skills.
- Detailed working knowledge of the warranty process.
- Numerate and articulate to the clerical level required.
- Excellent accuracy.
- Organised and confident.
- Strong attention to detail and accuracy.
- Good communicator both written and verbal.
Warranty Administrator employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator
✨Tip Number 1
Familiarise yourself with the warranty process and common issues that arise in warranty claims. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the automotive industry, especially those who have experience in warranty administration. Attend relevant events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare specific examples from your previous work experience that showcase your attention to detail and problem-solving skills. Be ready to discuss how you've successfully handled warranty claims or resolved disputes.
✨Tip Number 4
Research Pembrook Resourcing and their client to understand their values and expectations. Tailoring your approach to align with their company culture can give you an edge in the selection process.
We think you need these skills to ace Warranty Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Warranty Administrator position. Tailor your application to highlight your relevant experience in warranty processes and administrative tasks.
Highlight Relevant Experience: Make sure to emphasise any previous warranty experience you have. Provide specific examples of how you've successfully managed warranty claims, resolved issues, or improved processes in past roles.
Showcase Your Skills: Demonstrate your excellent administrative skills and attention to detail in your CV and cover letter. Use bullet points to clearly outline your abilities in assessing warranty repairs and managing documentation accurately.
Include Correct Contact Details: Ensure that your contact information is accurate and up-to-date. This is crucial for the company to reach you regarding your application. Double-check your email address and phone number before submitting your application.
How to prepare for a job interview at Pembrook Resourcing
✨Know the Warranty Process Inside Out
Make sure you have a solid understanding of the warranty process, including common issues and resolutions. Be prepared to discuss your previous experience with warranty claims and how you've successfully navigated challenges in the past.
✨Demonstrate Your Attention to Detail
Since this role requires excellent accuracy and attention to detail, be ready to provide examples of how you've ensured precision in your previous work. Highlight any specific instances where your attention to detail made a significant difference.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding dubious claims or rejected submissions. Think of scenarios from your past experience where you had to investigate or resolve complex warranty issues.
✨Showcase Your Communication Skills
As a Warranty Administrator, you'll need to liaise with various stakeholders. Prepare to discuss how you've effectively communicated with colleagues, manufacturers, or customers in the past, particularly in challenging situations.
