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- Tasks: Manage warranty claims and ensure high-quality repairs for customer satisfaction.
- Company: Join Pembrook Resourcing, a trusted recruitment partner in the automotive industry.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values quality and customer care while enhancing your administrative skills.
- Qualifications: Previous warranty experience and excellent administrative skills are essential.
- Other info: Strong attention to detail and communication skills are key to success in this role.
The predicted salary is between 24000 - 36000 £ per year.
Pembrook Resourcing are currently recruiting for a warranty administrator on behalf of their client. The role is to ensure that the warranty process is accurately and efficiently processed and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.
Responsibilities:
- Obtain, validate and query as necessary, all claim information available from job cards, vehicle history, technician notes and other sources as appropriate.
- Query and discuss as necessary with the Aftersales Manager any claims that are dubious in nature or of concern as to the likelihood of rejection.
- Receive and reconcile payment summaries from concessionaires and record all under/overpayments, making enquiries and investigations as appropriate and recommending sums for write off.
- Correct and resubmit rejected claims where it is felt that the claim is valid.
- Reporting on claims rejected for which a resubmission is not possible.
- Proactively investigate overdue claims and discuss issues raised with manufacturer/concessionaire representatives and fellow staff as appropriate.
- Inspect parts returned under warranty and maintain a record of such inspections.
- Help ensure efficient progress of warranty jobs through the workshop.
- Circulate new and up-to-date warranty information and literature for new vehicles and repair procedures.
- Liaise with manufacturer's/concessionaire's representatives to ensure that explanations are given for work undertaken where appropriate.
- Assist the manufacturer's/concessionaire's warranty auditors in reviewing the dealership's records.
The individual:
- Ability to assess and report on warranty repairs.
- Previous warranty experience essential.
- Excellent administrative skills.
- Detailed working knowledge of the warranty process.
- Numerate and articulate to the clerical level required.
- Excellent accuracy.
- Organised and confident.
- Strong attention to detail and accuracy.
- Good communicator both written and verbal.
IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck.
Warranty Administrator employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator
✨Tip Number 1
Familiarise yourself with the warranty process specific to the automotive industry. Understanding the nuances of warranty claims and repairs will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the automotive sector, especially those who have experience in warranty administration. They can provide insights and potentially refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss your previous warranty experience in detail. Be ready to share specific examples of how you've successfully managed claims or resolved issues, as this will demonstrate your capability for the role.
✨Tip Number 4
Stay updated on the latest trends and changes in warranty policies within the automotive industry. This knowledge can help you stand out as a candidate who is proactive and well-informed.
We think you need these skills to ace Warranty Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Warranty Administrator position. Tailor your application to highlight your relevant experience and how it aligns with the role.
Highlight Relevant Experience: Make sure to emphasise any previous warranty experience you have. Provide specific examples of how you've successfully managed warranty claims, resolved issues, or improved processes in past roles.
Showcase Administrative Skills: Since excellent administrative skills are crucial for this role, include details about your organisational abilities, attention to detail, and any relevant IT skills. Mention specific software or tools you are proficient in that relate to warranty processing.
Include Accurate Contact Details: Ensure that your contact information is correct and up-to-date. This is vital for the company to reach you regarding your application. Double-check your email address and phone number before submitting your application.
How to prepare for a job interview at Pembrook Resourcing
✨Know the Warranty Process Inside Out
Make sure you have a solid understanding of the warranty process, including how claims are validated and processed. Be prepared to discuss your previous experience with warranty claims and how you've handled any challenges.
✨Demonstrate Your Attention to Detail
Since accuracy is crucial in this role, be ready to provide examples of how you've maintained high standards in your previous work. Highlight any specific instances where your attention to detail made a significant difference.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding dubious claims or rejected submissions. Think of scenarios from your past experience where you successfully navigated similar situations.
✨Showcase Your Communication Skills
As a warranty administrator, you'll need to liaise with various stakeholders. Prepare to discuss how you've effectively communicated with colleagues, manufacturers, or customers in the past, particularly in resolving issues.
