SERVICE ADVISOR
MAIDENHEAD | £30,000 BASIC | £38,000 OTE | MONDAY-FRIDAY | 1 IN 4 SATURDAY MORNINGS
Pembrook Resourcing is currently recruiting an experienced Service Advisor for an exciting opportunity within a prestigious automotive dealership in Maidenhead.
THE OPPORTUNITY
This is an excellent opportunity for an experienced Service Advisor to join a busy aftersales department, working within a professional environment where customer satisfaction and delivering exceptional service are at the heart of the business.
THE PACKAGE
- £30,000 basic salary.
- £38,000 OTE.
- Monday-Friday working pattern, within 8:00am-6:00pm.
- 1 in 4 Saturday mornings.
THE ROLE
As a Service Advisor, you will be responsible for managing the customer journey from initial vehicle check-in through to collection, ensuring a smooth and professional experience throughout.
Your responsibilities will include:
- Welcoming customers and discussing their vehicle servicing and repair requirements.
- Booking vehicles into the workshop and preparing accurate job cards.
- Providing estimates and explaining recommended work.
- Liaising closely with technicians and workshop management.
- Keeping customers updated throughout the repair process.
- Identifying additional work and opportunities to maximise aftersales revenue.
- Ensuring excellent customer satisfaction and maintaining high service standards.
WHAT WE'RE LOOKING FOR
- Previous experience as a Service Advisor within the motor trade.
- Excellent customer service and communication skills.
- Strong organisational skills and the ability to manage a busy workload.
- A professional telephone manner and confident customer-facing approach.
- Good attention to detail.
- A proactive attitude and the ability to work effectively within a team.
THE PEMBROOK DIFFERENCE
At Pembrook Resourcing, we specialise in automotive recruitment and understand that finding the right opportunity is about more than just the job title.
We offer a confidential, professional and straightforward recruitment service, supporting candidates throughout the entire process.
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Service Advisor in Thatcham employer: Pembrook Resourcing
Pembrook Resourcing is an excellent employer that prioritises employee growth and development, offering ongoing training and clear career progression opportunities within a supportive team environment. Located in Wokingham, our company fosters a friendly culture where employees can thrive, enjoy competitive salaries, and benefit from perks such as a company pension and exclusive discounts.
