At a Glance
- Tasks: Lead service customers, mentor junior advisors, and manage bookings in a busy dealership.
- Company: Dynamic dealership in Ipswich with a focus on customer satisfaction.
- Benefits: Competitive salary, potential for bonuses, and a supportive team environment.
- Other info: Opportunity for career growth in a fast-paced environment.
- Why this job: Step into a leadership role and make a real impact on customer experiences.
- Qualifications: 2-4 years as a Service Advisor with strong customer service skills.
The predicted salary is between 30000 - 36000 £ per year.
Location: Ipswich
Salary: £30,000 - £36,000 Basic | £38,000 - £42,000 OTE
Hours: Monday - Friday 8:00am - 5:30pm
Weekends: 1 - 2 Saturdays per month (rota basis)
The Role
We are recruiting for an experienced Senior Service Advisor to join a busy and successful dealership in Ipswich. This is a fantastic opportunity for either an established Senior Service Advisor or an experienced Service Advisor looking to step up into a leadership role.
Key Responsibilities
- Act as the lead contact for service customers
- Support and mentor junior Service Advisors
- Handle customer complaints and escalations
- Upsell additional work, services, and products
- Manage daily bookings and workshop diary
- Liaise between customers and the workshop
- Ensure high levels of customer satisfaction (CSI)
- Drive aftersales revenue and efficiency
Requirements
- 2 - 4+ years experience as a Service Advisor
- Previous senior / team leader experience (or ready to step up)
- Strong customer service and sales ability
- Experience using systems like Kerridge / Pinnacle (preferred)
- Ability to work in a fast-paced dealership environment
- Full UK driving licence
Package
£30k - £36k basic depending on experience
Senior Service Advisor in Suffolk employer: Pembrook Resourcing
Pembrook Resourcing is an outstanding employer, offering a dynamic work culture that fosters growth and success in the automotive sales sector. Located in Oxford, employees benefit from a supportive environment that encourages professional development and rewards high performance with uncapped earning potential. Join us to be part of a team that values exceptional customer service and long-term relationships, making every day at work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor in Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work in dealerships. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and sales. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your leadership skills! If you’ve mentored others or handled escalations, make sure to highlight these experiences during interviews. It’s all about demonstrating that you’re ready to step up as a Senior Service Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Service Advisor in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Service Advisor role. Highlight your relevant experience, especially any leadership roles or customer service achievements. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've handled customer complaints or upsold services in the past. We love a good story!
Showcase Your Skills:Don’t forget to showcase your skills that match the job description. If you’ve got experience with systems like Kerridge or Pinnacle, make sure to mention it. We’re looking for someone who can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it helps us keep track of your application. We can’t wait to hear from you!
How to prepare for a job interview at Pembrook Resourcing
✨Know Your Stuff
Make sure you brush up on your knowledge of the dealership's services and products. Familiarise yourself with common customer queries and complaints, as well as how to upsell effectively. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Showcase Leadership Skills
Since this role involves mentoring junior Service Advisors, be prepared to discuss your leadership experience. Think of examples where you've supported or guided others, and how you can bring that to the team. Highlighting your ability to lead will set you apart from other candidates.
✨Customer Satisfaction is Key
Be ready to talk about how you've handled customer complaints in the past. Share specific examples that demonstrate your problem-solving skills and commitment to customer satisfaction. This will reassure them that you can maintain high levels of CSI in a busy environment.
✨Practice Makes Perfect
Before the interview, consider doing a mock interview with a friend or family member. Focus on articulating your experience clearly and confidently. The more you practice, the more comfortable you'll feel discussing your qualifications and how they align with the dealership's needs.
