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For Companies At a Glance
- Tasks: Lead the service reception team and ensure exceptional customer care.
- Company: Join a dynamic company focused on customer satisfaction and team development.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Why this job: Perfect for service advisors ready to step up and make an impact.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting opportunity for growth in a fast-paced industry.
The predicted salary is between 38700 - 43300 £ per year.
Pembrook Resourcing are currently recruiting on behalf of their client a service reception manager. This role would be an excellent move for a service advisor looking for progression in their career!
The Role
- Responsible for managing the Service front of house area.
- Create outstanding customer confidence in the service offered by our client by ensuring a professional performance and exceptional commitment to customer care.
- To maximise service sales and profitability by selling core value added and incremental products and services.
- Manage a team of service advisors and delivery driver.
Responsibilities
- Meet or exceed the monthly budget for hours sold and profitability.
- Oversee and manage the service reception on a day-to-day basis, assisting and advising the other advisors with more challenging decisions & testing opportunities.
- Ensure that Work In Progress is under control and that processes are adhered to; review all open jobs and report any work in progress problems to Aftersales Manager.
- Drive the reception team to reach their retail invoicing targets.
- Monitor cash accounts/till reports and report issues to the Aftersales Manager.
- Monitor and book required training days in line with budget.
- Design and implement Service Advisor rotas including Saturdays, taking into consideration training and holiday days as well as peak workload periods of the year.
- Work as a Service Advisor alongside the team with the additional managerial duties.
The Individual
- Excellent communicator both written and verbal.
- Creative and forward thinking.
- Have excellent people management and development skills.
- Passionate about customer service.
IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE!
Required Experience
- Manager
Key Skills
- Corrosion Inspection
- In House Legal
- Aircraft
- DCS
- Biology
Employment Type
- Full-Time
Experience
- 1 Year
Yearly Salary
- Salary: 45000 - 50000
Service Reception Manager employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Reception Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Reception Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past. This will help you stand out as a candidate who truly cares about delivering exceptional service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Reception Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've created outstanding customer confidence in your previous roles. Use specific examples that demonstrate your commitment to exceptional customer care.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate a well-structured application that gets straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you the perfect fit for the role.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to our job description. Mention specific responsibilities from the role and explain how your past experiences align with them. It shows us you’ve done your homework!
Double-Check Your Contact Details: Before hitting send, make sure your contact details are correct. We need to be able to reach you easily regarding your application. A small mistake here could mean missing out on a great opportunity!
How to prepare for a job interview at Pembrook Resourcing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Reception Manager inside out. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Service Reception Manager, you'll be managing a team and interacting with customers daily. Prepare examples of how you've successfully managed teams or resolved customer issues in the past. Highlight your communication skills and your passion for customer service to impress the interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential challenges you might encounter in the role, such as handling difficult customers or managing team dynamics. Practising your responses will help you demonstrate your problem-solving abilities and leadership skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or specific goals for the service department. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
