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- Tasks: Assist customers with vehicle servicing and ensure outstanding care throughout their experience.
- Company: Join a dynamic dealership focused on delivering top-notch aftersales service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer satisfaction and teamwork in a fast-paced setting.
- Qualifications: Previous service experience is preferred; strong communication and organisational skills are essential.
- Other info: Passion for customer service and a proactive attitude will set you apart!
The predicted salary is between 28800 - 43200 £ per year.
Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor – * Previous experience in a service role is preferred. * A passion to deliver a high standard of customer service. * An organised individual who can deal with many duties on the move. * Excellent telephone and face-to-face communication skills * Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities – * Establish rapport with and provide outstanding care to the customer * Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products * Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency * Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles * Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. * Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage with customers more effectively and demonstrate your genuine interest in their needs.
✨Tip Number 2
Practice your communication skills, both over the phone and face-to-face. Role-playing scenarios with a friend can help you feel more confident when interacting with customers and addressing their concerns.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule for managing customer appointments and follow-ups. This will not only help you in the role but also impress potential employers during interviews.
✨Tip Number 4
Network with current or former service advisors to gain insights into the role and the dealership's culture. This can provide you with valuable information that you can use to tailor your approach during the application process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service roles. Emphasise your customer service skills and any previous roles where you managed multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high-quality customer service. Mention specific examples of how you've established rapport with customers in the past.
Highlight Communication Skills: In your application, stress your excellent telephone and face-to-face communication skills. Provide examples of how you've successfully communicated with customers or colleagues in previous roles.
Double-Check Contact Details: Ensure that your contact details are correct and up-to-date. This is crucial for the company to reach you regarding your application, so double-check before submitting.
How to prepare for a job interview at Pembrook Resourcing
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've delivered exceptional customer service in the past, highlighting your passion for helping others and resolving issues.
✨Demonstrate Organisational Skills
Being organised is key in this role. Be ready to discuss how you manage multiple tasks efficiently. You might want to share specific tools or methods you use to prioritise your workload and keep everything on track.
✨Communicate Clearly and Confidently
Excellent communication skills are essential. Practice articulating your thoughts clearly, both verbally and in writing. Consider role-playing common scenarios you might encounter as a Service Advisor to build your confidence.
✨Familiarise Yourself with Technical Knowledge
While you don't need to be a technician, having a basic understanding of automotive services can set you apart. Brush up on common service procedures and terminology so you can engage effectively with both customers and technicians.
