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- Tasks: Help customers with their vehicle service needs and ensure a smooth experience.
- Company: Join a dynamic dealership focused on exceptional aftersales service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer care and teamwork while enhancing your communication skills.
- Qualifications: Previous service experience is preferred; strong communication and organizational skills are a must.
- Other info: Opportunity to work in a fast-paced environment with a focus on customer satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor – Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many duties on the move. Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities – Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or ha…
Service Advisor employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Make sure to highlight your previous experience in a service role during your conversations. Share specific examples of how you delivered exceptional customer service and managed multiple tasks effectively.
✨Tip Number 2
Demonstrate your communication skills by practicing active listening. When speaking with potential employers, show that you can establish rapport and understand customer needs, which is crucial for a Service Advisor.
✨Tip Number 3
Familiarize yourself with the dealership's services and products. This knowledge will help you anticipate customer needs and effectively sell technician labor and products during your interactions.
✨Tip Number 4
Be prepared to discuss how you would manage work in progress on customer vehicles. Think of strategies to keep customers informed and ensure timely service, as this will demonstrate your organizational skills.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience in a service role. Detail your responsibilities and achievements in past positions that relate directly to the Service Advisor role.
Showcase Customer Service Skills: Demonstrate your passion for delivering high standards of customer service. Include specific examples of how you've successfully interacted with customers in previous roles.
Organizational Abilities: Illustrate your organizational skills by providing examples of how you manage multiple tasks effectively. Mention any tools or methods you use to prioritize work.
Communication Proficiency: Emphasize your excellent communication skills, both over the phone and face-to-face. Provide examples of situations where your communication made a positive impact on customer satisfaction.
How to prepare for a job interview at Pembrook Resourcing
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's requirements.
✨Demonstrate Organizational Skills
Since the job involves juggling multiple tasks, be prepared to discuss how you prioritize and manage your workload. You could mention tools or methods you use to stay organized, which will show that you can handle the fast-paced environment.
✨Communicate Effectively
Highlight your excellent communication skills during the interview. Practice articulating your thoughts clearly and confidently, both in person and over the phone, as these are crucial for establishing rapport with customers.
✨Familiarize Yourself with the Role
Before the interview, take some time to understand the key responsibilities of a Service Advisor. Be ready to discuss how your previous experience relates to booking services, managing customer expectations, and following up on work in progress.
