Service Advisor

Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor – * Previous experience in a service role is preferred. * A passion to deliver a high standard of customer service. * An organised individual who can deal with many duties on the move. * Excellent telephone and face-to-face communication skills * Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities – * Establish rapport with and provide outstanding care to the customer * Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products * Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency * Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles * Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. * Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary IT IS VERY IMPORTANT TO INCLUDE …