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- Tasks: Assist customers with vehicle servicing and ensure outstanding care throughout their experience.
- Company: Join a dynamic dealership focused on delivering top-notch aftersales service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer satisfaction and teamwork in a fast-paced setting.
- Qualifications: Previous service experience is preferred; strong communication and organisational skills are essential.
- Other info: Passion for customer service and the ability to multitask are key to success in this role.
The predicted salary is between 30000 - 42000 £ per year.
Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.
The ideal Service Advisor:
- Previous experience in a service role is preferred.
- A passion to deliver a high standard of customer service.
- An organised individual who can deal with many duties on the move.
- Excellent telephone and face-to-face communication skills.
- Administration skills, be able to use computers with confidence and the ability to organise and prioritise work.
Service Advisor key responsibilities:
- Establish rapport with and provide outstanding care to the customer.
- Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products.
- Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency.
- Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles.
- Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
- Ensure the customer understands the service charges and what work will be or has been carried out; involve technical advisers to answer queries where necessary.
Service Advisor employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage with customers more effectively and demonstrate your genuine interest in their needs.
✨Tip Number 2
Practice your communication skills, both face-to-face and over the phone. Role-playing scenarios with a friend can help you feel more confident when interacting with customers and addressing their concerns.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule for managing customer appointments and follow-ups. This will not only help you in the role but also impress potential employers during interviews.
✨Tip Number 4
Network with current or former service advisors in the industry. They can provide valuable insights into the role and may even refer you to job openings, increasing your chances of landing the position.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service roles. Emphasise your customer service skills and any previous roles where you managed multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high standards of customer service. Mention specific examples from your past experiences that demonstrate your ability to establish rapport with customers.
Highlight Communication Skills: In both your CV and cover letter, emphasise your excellent telephone and face-to-face communication skills. Provide examples of how you've successfully communicated with customers in previous roles.
Double-Check Contact Details: Before submitting your application, ensure that all your contact details are correct. This is crucial for the company to reach you regarding your application.
How to prepare for a job interview at Pembrook Resourcing
✨Show Your Customer Service Passion
As a Service Advisor, your ability to connect with customers is crucial. Be prepared to share examples of how you've gone above and beyond in previous roles to deliver exceptional customer service.
✨Demonstrate Organisational Skills
The role requires juggling multiple tasks efficiently. During the interview, highlight your organisational strategies and tools you use to manage your workload effectively.
✨Communicate Clearly
Excellent communication skills are key for this position. Practice articulating your thoughts clearly and confidently, both in person and over the phone, as you may be assessed on these skills during the interview.
✨Prepare for Technical Questions
While you may not need to be a technical expert, understanding basic automotive terminology and processes can set you apart. Brush up on common service-related questions and be ready to discuss how you would handle customer queries.
