Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring they get top-notch service and support.
- Company: Join a dynamic dealership focused on delivering exceptional aftersales care.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: This role is perfect for those who love helping others and thrive in a fast-paced setting.
- Qualifications: Previous service experience is a plus; strong communication and organizational skills are essential.
- Other info: You'll be working closely with customers and technicians to ensure smooth operations.
The predicted salary is between 24000 - 36000 £ per year.
Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor – * Previous experience in a service role is preferred. * A passion to deliver a high standard of customer service. * An organised individual who can deal with many duties on the move. * Excellent telephone and face-to-face communication skills * Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities – * Establish rapport with and provide outstanding care to the customer * Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products * Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency * Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles * Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. * Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary IT IS VERY IMPORTANT TO INCLUDE …
Service Advisor employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with the specific services and products offered by the dealership. This knowledge will help you establish rapport with customers and effectively communicate how you can meet their needs.
✨Tip Number 2
Practice your communication skills, both over the phone and in person. Role-playing scenarios with a friend or family member can help you feel more confident when interacting with customers.
✨Tip Number 3
Get comfortable with using computer systems and software that are commonly used in service departments. Being tech-savvy will allow you to manage bookings and customer information efficiently.
✨Tip Number 4
Showcase your organizational skills by preparing a plan for how you would handle multiple customer requests at once. This will demonstrate your ability to prioritize tasks effectively during the interview.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience in a service role. Detail your responsibilities and achievements in past positions to showcase your ability to deliver high standards of customer service.
Showcase Communication Skills: Since excellent telephone and face-to-face communication skills are crucial for this role, provide examples of how you've effectively communicated with customers in the past. This could include resolving issues or providing information clearly.
Demonstrate Organisational Skills: Illustrate your ability to manage multiple tasks efficiently. Mention specific tools or methods you use to stay organized and prioritize work, especially in a fast-paced environment.
Tailor Your Application: Customize your application to reflect the key responsibilities mentioned in the job description. Use keywords from the listing to align your experience with what the company is looking for, particularly in areas like customer care and sales targets.
How to prepare for a job interview at Pembrook Resourcing
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your previous roles where you went above and beyond to assist customers, as this aligns perfectly with the expectations of a Service Advisor.
✨Demonstrate Organizational Skills
Since the role requires managing multiple duties simultaneously, be prepared to discuss how you prioritize tasks. You could mention tools or methods you use to stay organized, which will show that you can handle the fast-paced environment of the dealership.
✨Communicate Effectively
Highlight your excellent communication skills during the interview. Practice articulating your thoughts clearly and confidently, both in person and over the phone, as these are crucial for establishing rapport with customers and colleagues.
✨Prepare for Technical Questions
Familiarize yourself with common service-related queries and technical terms that may come up during the interview. Being able to discuss service charges and the work carried out will demonstrate your readiness to engage with customers and technicians alike.
