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- Tasks: Help customers with technical queries and manage vehicle bookings.
- Company: Join a dynamic dealership known for its customer service excellence.
- Benefits: Enjoy a professional environment with opportunities for growth and development.
- Why this job: Be the face of our service department and build lasting relationships with customers.
- Qualifications: Must have 2+ years as a Service Advisor with strong technical skills.
- Other info: Looking for someone who is well-presented and has great communication skills.
Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor – * Previous experience in a service role is preferred. * A passion to deliver a high standard of customer service. * An organised individual who can deal with many duties on the move. * Excellent telephone and face-to-face communication skills * Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities – * Establish rapport with and provide outstanding care to the customer * Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products * Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency * Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles * Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. * Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck
Service Advisor employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Make sure to highlight your experience in busy dealership environments during your conversations. Share specific examples of how you've successfully managed customer queries and built rapport with clients.
✨Tip Number 2
Demonstrate your technical knowledge by discussing recent trends or technologies in the automotive industry. This shows that you are not only experienced but also passionate about the field.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios. This will help you articulate your thoughts clearly and professionally, which is crucial for a Service Advisor.
✨Tip Number 4
Prepare to discuss how you handle difficult customer situations. Being able to demonstrate your problem-solving skills and ability to maintain professionalism under pressure can set you apart from other candidates.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor, especially your technical skills and customer service abilities. Use specific examples from your previous roles to demonstrate how you've successfully handled customer queries and built relationships.
Craft a Strong Cover Letter: In your cover letter, emphasize your interpersonal skills and your ability to create a positive first impression. Mention your experience in a busy dealership and how you effectively manage customer expectations and communication.
Showcase Technical Knowledge: Since technical skills are essential for this role, be sure to include any relevant certifications or training in your application. Highlight specific technical issues you've resolved in the past to showcase your expertise.
Prepare for Potential Questions: Think about common interview questions related to customer service and technical problem-solving. Prepare examples that illustrate your ability to handle demanding situations and maintain professionalism under pressure.
How to prepare for a job interview at Pembrook Resourcing
✨Showcase Your Technical Knowledge
Be prepared to discuss your technical skills and experience in detail. Highlight specific examples from your previous roles where you successfully resolved technical queries or issues for customers.
✨Demonstrate Excellent Communication Skills
Practice clear and concise communication. During the interview, focus on how you can convey complex information in an easy-to-understand manner, as this is crucial for building rapport with customers.
✨Emphasize Customer Service Experience
Share stories that illustrate your ability to handle demanding situations while maintaining professionalism. Discuss how you've built lasting relationships with customers and contributed to their loyalty.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. This will help demonstrate your interpersonal skills and ability to deal with customers effectively. Practice common scenarios you might encounter as a Service Advisor.
