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- Tasks: Provide exceptional customer service and manage vehicle servicing efficiently.
- Company: Join a dynamic dealership with a focus on customer satisfaction.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Why this job: Be the face of the dealership and make a real difference for customers.
- Qualifications: Experience in a service role and strong communication skills.
- Other info: Fast-paced environment with plenty of chances to learn and advance.
The predicted salary is between 28800 - 43200 £ per year.
Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor – Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many duties on the move. Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities – Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck
Service Advisor employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to connect with customers face-to-face and over the phone. Role-play with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and eager to learn more about the role and the dealership. Think about what you want to know regarding their customer service approach or team dynamics.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience in a service role. We want to see how your background aligns with the responsibilities of a Service Advisor, so don’t hold back on sharing relevant examples!
Customer Service is Key: Since delivering outstanding customer service is crucial for this role, let us know about your passion for helping customers. Share specific instances where you went above and beyond to ensure customer satisfaction.
Be Organised and Clear: We love organised individuals! When writing your application, make sure it’s structured and easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’re a great fit.
Contact Details Matter: Don’t forget to include your correct contact details! This is super important so we can reach out to you regarding your application. Double-check that everything is accurate before hitting send!
How to prepare for a job interview at Pembrook Resourcing
✨Know Your Stuff
Before the interview, brush up on your knowledge of the service role and the dealership's offerings. Familiarise yourself with common customer queries and how to address them. This will show that you're not just passionate about customer service but also knowledgeable about the products and services you'll be dealing with.
✨Showcase Your Communication Skills
Since excellent communication is key for a Service Advisor, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer interactions in the past, both over the phone and face-to-face. This will demonstrate your ability to establish rapport and provide outstanding care.
✨Demonstrate Organisational Skills
Being organised is crucial in this role. During the interview, highlight your ability to manage multiple tasks efficiently. You could share specific instances where you successfully prioritised work or dealt with various duties simultaneously, showcasing your knack for keeping everything running smoothly.
✨Prepare Questions
Interviews are a two-way street, so come prepared with questions about the dealership and its aftersales department. Ask about their approach to customer service or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
