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- Tasks: Be the go-to person for customers, ensuring top-notch service and seamless experiences.
- Company: Thriving prestige dealership in Brentford with a supportive team culture.
- Benefits: Competitive salary with uncapped earnings, training, and great perks.
- Why this job: Join a busy environment with high earning potential and career growth opportunities.
- Qualifications: Experience as a Service Advisor and strong communication skills required.
- Other info: Work with a prestigious automotive brand and enjoy ongoing professional development.
The predicted salary is between 32000 - 55000 £ per year.
Service Advisor – Busy Prestige Dealership, Brentford Location: Brentford Basic Salary: £32,000 OTE: Up to £55,000 (uncapped, realistic) Contract: Full-time, permanent About the Role Our client, a thriving prestige dealership in Brentford, is looking for an experienced Service Advisor to join their high-performing Aftersales team. This site is extremely busy, offering fantastic earning potential and a genuine opportunity for career growth. The successful candidate will be the key link between customers and the workshop, ensuring every service experience is seamless, professional, and aligned with the prestige brand\’s standards. Key Responsibilities Act as the main point of contact for customers booking servicing, maintenance, and repairs. Deliver a first-class customer experience from initial enquiry through to vehicle handover. Upsell additional products, services, and maintenance plans where appropriate. Liaise closely with workshop technicians to ensure accurate job progress updates. Produce and explain accurate estimates, invoices, and repair orders. Handle customer queries efficiently, maintaining professionalism at all times. Proactively manage follow-ups to build strong customer relationships and repeat business. Skills & Experience Required Previous experience as a Service Advisor within a main dealer environment (prestige brand experience advantageous). Strong communication and interpersonal skills with a customer-first approach. Ability to thrive in a busy, fast-paced dealership environment. Good organisational and time management skills. Confident in using DMS and CRM systems (e.g., Kerridge/Autoline, Pinnacle, or similar). A proven track record of hitting and exceeding upsell and CSI targets. What\’s on Offer £32,000 basic salary with OTE up to £55,000 (realistic and achievable). Busy site = high earning potential. Opportunity to represent a prestige automotive brand in a modern dealership. Ongoing manufacturer and in-house training for professional development. Excellent benefits package including pension, holidays, and staff discounts. Supportive team culture within a successful automotive group
Service Advisor employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at prestige dealerships. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the dealership and its services. Show us you know their brand inside out and can deliver that first-class customer experience they’re after.
✨Tip Number 3
Practice your upselling skills! Think of ways you can suggest additional products or services during mock interviews. This will help you stand out as someone who can drive sales while keeping customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a moment to really digest the job description. We want to see that you understand what we're looking for in a Service Advisor and how your experience aligns with our needs.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for this role. Highlight your previous experience as a Service Advisor and any relevant skills that match our requirements. We love seeing how you can bring value to our team!
Show Off Your Customer Service Skills: Since this role is all about delivering a first-class customer experience, don’t forget to showcase your communication and interpersonal skills. Share examples of how you've gone above and beyond for customers in the past – we want to hear your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application, and it shows you're keen on joining our team. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Pembrook Resourcing
✨Know the Brand Inside Out
Before your interview, make sure you research the prestige brand you'll be representing. Understand their values, customer service standards, and any recent news or developments. This will show your genuine interest and help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
As a Service Advisor, your role revolves around customer interaction. Prepare examples from your past experiences where you delivered exceptional customer service, handled difficult situations, or upsold products successfully. This will demonstrate your ability to thrive in a busy environment.
✨Familiarise Yourself with DMS and CRM Systems
Since the job requires confidence in using systems like Kerridge or Autoline, brush up on your knowledge of these tools. If you have experience with similar systems, be ready to discuss how you used them to improve efficiency and customer satisfaction.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask about the dealership's culture, team dynamics, and growth opportunities. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.
