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- Tasks: Manage workshop operations and ensure exceptional customer service.
- Company: Reputable dealership in Abingdon with a supportive team culture.
- Benefits: Competitive salary, no weekends, and excellent career progression.
- Why this job: Join a respected team and make a real impact in the motor trade.
- Qualifications: Experience as a Service Advisor or Workshop Controller required.
- Other info: Dynamic role with opportunities for growth and development.
The predicted salary is between 31000 - 37000 £ per year.
Senior Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a Senior Service Advisor to work in the aftersales department at their dealership. The ideal Senior Service Advisor: Previous experience in a service role is preferred A passion to deliver a high standard of customer service An organised individual who can deal with many duties on the move Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work Senior Service Advisor key responsibilities: Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary Please ensure you update your CV including contact details so we can get in contact with you, Good luck with your search
Senior Service Advisor employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the lookout for a Senior Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Think about real-life scenarios where you've excelled in managing workshop operations or customer interactions, as these will come in handy when showcasing your experience.
✨Tip Number 3
Don’t just apply anywhere; focus on dealerships that align with your values and career goals. Check out our website for openings that suit your skills and experience, and make sure to tailor your approach to each one!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Advisor role. Highlight your experience in the motor trade and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that demonstrate your organisational and communication skills. We love a good story!
Show Off Your Technical Skills: Since the role requires familiarity with DMS systems like Kerridge or Pinnacle, make sure to mention any relevant software experience. We’re keen to know how tech-savvy you are and how you can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Let’s get you on board!
How to prepare for a job interview at Pembrook Resourcing
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor trade and the specific responsibilities of a Senior Service Advisor. Familiarise yourself with DMS systems like Kerridge or Pinnacle, as being able to discuss these confidently will show you’re ready for the role.
✨Show Off Your Organisational Skills
Prepare examples from your past experience where you successfully managed multiple priorities or improved workshop efficiency. This will demonstrate your strong organisational skills and ability to handle the day-to-day operations effectively.
✨Customer First Attitude
Be ready to share instances where you went above and beyond for customers. Highlighting your proactive, customer-first approach will resonate well with the interviewers, as they’re looking for someone who can maintain exceptional service delivery.
✨Ask Smart Questions
Prepare thoughtful questions about the dealership’s operations, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if it’s the right fit for you too!