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For Companies At a Glance
- Tasks: Support customer satisfaction, mentor junior staff, and manage inquiries in a fast-paced environment.
- Company: Leading automotive services provider with a focus on excellence.
- Benefits: Competitive salary, training, and clear career progression opportunities.
- Why this job: Join a dynamic team and make a real difference in customer service and satisfaction.
- Qualifications: Proven experience in automotive aftersales and strong communication skills.
- Other info: Exciting opportunity for growth in a thriving industry.
The predicted salary is between 36000 - 60000 £ per year.
A leading automotive services provider is seeking an experienced Senior Service Advisor to support customer satisfaction and service revenue in Salisbury. This role involves managing customer inquiries, mentoring junior staff, and ensuring compliance with industry standards.
The ideal candidate will have proven experience in automotive aftersales, exceptional communication skills, and the ability to work under pressure.
Competitive salary, training, and career progression opportunities are offered.
Senior Service Advisor: Lead, Upsell & Mentor in Salisbury employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor: Lead, Upsell & Mentor in Salisbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for a Senior Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and mentoring. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience in automotive aftersales.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, don’t just talk about your past roles—bring examples of how you've improved customer satisfaction or mentored others. This will help you stand out as a candidate who can lead and upsell effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior Service Advisor: Lead, Upsell & Mentor in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in automotive aftersales and any mentoring roles you've had. We want to see how your skills align with the Senior Service Advisor position, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your exceptional communication skills and how you handle customer inquiries, as well as your ability to work under pressure.
Showcase Your Customer Focus: In your application, emphasise your commitment to customer satisfaction. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles. We love seeing real-life stories that demonstrate your dedication!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pembrook Resourcing
✨Know Your Stuff
Make sure you brush up on your automotive aftersales knowledge. Familiarise yourself with the latest industry standards and trends, as well as the specific services offered by the company. This will show that you're not just interested in the role but also passionate about the industry.
✨Showcase Your Communication Skills
As a Senior Service Advisor, you'll need to communicate effectively with customers and team members. Practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've successfully handled customer inquiries or resolved conflicts in the past.
✨Mentorship Matters
Since mentoring junior staff is part of the role, think about your previous experiences in guiding others. Be ready to discuss your mentoring style and share specific instances where you've helped someone grow in their role. This will demonstrate your leadership capabilities.
✨Stay Calm Under Pressure
The ability to work under pressure is crucial for this position. Prepare for potential situational questions that assess how you handle stress. Think of examples where you've managed tight deadlines or difficult customer situations, and explain how you maintained composure and delivered results.
