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- Tasks: Deliver exceptional customer service and manage vehicle servicing efficiently.
- Company: Join a dynamic dealership with a focus on customer satisfaction.
- Benefits: Competitive pay, training opportunities, and a supportive team environment.
- Why this job: Be the friendly face that helps customers and drives sales in a fast-paced setting.
- Qualifications: Experience in customer service and strong communication skills are preferred.
- Other info: Exciting career growth potential in the automotive industry.
The predicted salary is between 30000 - 42000 £ per year.
Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.
The ideal Service Advisor:
- Previous experience in a service role is preferred.
- A passion to deliver a high standard of customer service.
- An organised individual who can deal with many duties on the move.
- Excellent telephone and face-to-face communication skills.
- Administration skills, be able to use computers with confidence and the ability to organise and prioritise work.
Service Advisor key responsibilities:
- Establish rapport with and provide outstanding care to the customer.
- Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products.
- Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency.
- Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles.
- Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
- Ensure the customer understands the service charges and what work will be or has been carried out; involve technical advisers to answer queries where necessary.
IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Service Advisor in Oxford employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Oxford
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our conversation and show that we’re genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost our confidence and help us articulate our experience in customer service and organisation skills.
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and approachable. A smart outfit can set the tone for a great conversation about how we can deliver outstanding care to customers.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way in showing our enthusiasm for the role. Plus, it keeps us on their radar as they make their decision.
We think you need these skills to ace Service Advisor in Oxford
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your passion for delivering top-notch customer service in your application. We want to see how you’ve gone above and beyond for customers in the past!
Be Organised and Clear: Since the role involves juggling multiple tasks, it’s crucial to demonstrate your organisational skills. Use bullet points or clear sections in your CV to make it easy for us to see how you manage your workload.
Communicate Like a Pro: Excellent communication is key! Whether it’s on the phone or face-to-face, show us that you can convey information clearly and effectively. A brief example of a successful interaction could really make your application stand out.
Double-Check Your Contact Details: Before hitting send, ensure your contact details are correct. We want to reach out to you about your application, so don’t let a small mistake get in the way of that!
How to prepare for a job interview at Pembrook Resourcing
✨Know Your Stuff
Make sure you brush up on your knowledge of the service industry and the specific role of a Service Advisor. Familiarise yourself with common customer queries and how to handle them, as well as the products and services offered by the dealership.
✨Show Off Your People Skills
Since this role is all about customer interaction, practice your communication skills. Think of examples where you've successfully built rapport with customers or resolved issues. Be ready to demonstrate your ability to connect with people both over the phone and face-to-face.
✨Organise Like a Pro
As an organised individual, you’ll need to showcase your ability to multitask. Prepare to discuss how you prioritise tasks and manage your time effectively, especially in a busy environment. Bring examples of how you've juggled multiple responsibilities in previous roles.
✨Be Tech-Savvy
Since you'll be using computers regularly, make sure you're comfortable with basic software and systems. If you have experience with any specific tools or platforms relevant to the role, mention them. It shows you're ready to hit the ground running!
