At a Glance
- Tasks: Lead a high-performing aftersales team in a busy automotive dealership.
- Company: Established automotive dealership in Oxford with a supportive culture.
- Benefits: Competitive salary, performance bonuses, and long-term career progression.
- Other info: Monday to Friday hours with a focus on training and development.
- Why this job: Make a real impact in customer satisfaction and departmental success.
- Qualifications: Experience as an Aftersales Manager and strong leadership skills.
The predicted salary is between 40000 - 60000 € per year.
We are currently recruiting for an experienced Aftersales Manager to join a busy and successful automotive dealership in Oxford. This is an excellent opportunity for a driven and hands-on automotive professional looking to lead a high-performing aftersales department within a well-established business.
Key Responsibilities:
- Overseeing the daily operation of the Service, Parts and Workshop departments
- Driving profitability and departmental performance
- Managing and motivating the aftersales team
- Ensuring exceptional customer satisfaction and retention
- Monitoring KPIs, productivity and efficiency levels
- Maintaining manufacturer and company standards
- Supporting training and development across the department
Requirements:
- Previous Aftersales Manager / Service Manager experience within the motor trade
- Strong leadership and organisational skills
- Commercially driven with a focus on customer service
- Ability to manage performance and drive results
- Kerridge/CDK or similar DMS experience advantageous
- Full UK driving licence required
Package:
- £40,000 – £60,000 Basic Salary
- Performance related bonus structure
- Monday to Friday working hours
- Established and supportive business
- Genuine long-term career progression
- Company benefits package
Aftersales Manager in Oxford employer: Pembrook Resourcing
Join a well-established automotive dealership in Oxford, where you will thrive in a supportive and dynamic work environment. With a focus on employee growth and development, this role offers a competitive salary, performance-related bonuses, and the opportunity to lead a high-performing aftersales team dedicated to exceptional customer satisfaction. Experience a fulfilling career with genuine long-term progression in a company that values its employees and fosters a culture of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the hunt for an Aftersales Manager role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your leadership skills and customer service strategies. Be ready to share specific examples of how you've driven performance and managed teams in your previous roles.
✨Tip Number 3
Showcase your knowledge of KPIs and departmental performance metrics during interviews. This will demonstrate your commercial acumen and ability to drive results, which are key for the Aftersales Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and you can easily keep track of your progress. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Aftersales Manager in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your previous experience in the motor trade and any leadership roles you've held. We want to see how your skills align with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve driven profitability and improved customer satisfaction in past roles. This will help us see the impact you can make.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive industry and how your experience makes you the perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Pembrook Resourcing
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to aftersales management. Brush up on how you've driven profitability and improved efficiency in your previous roles, as this will show your potential employer that you can hit the ground running.
✨Showcase Leadership Skills
Prepare examples of how you've successfully managed and motivated teams in the past. Think about specific challenges you faced and how you overcame them, as well as how you’ve supported training and development within your team.
✨Customer Satisfaction is Key
Be ready to discuss strategies you've implemented to enhance customer satisfaction and retention. Highlight any initiatives that led to positive feedback or increased loyalty, as this is crucial for the role.
✨Familiarise Yourself with DMS
If you have experience with Kerridge, CDK, or similar Dealer Management Systems, be prepared to talk about it. If not, do a bit of research to understand how these systems work and how they can impact aftersales operations.
