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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle servicing efficiently.
- Company: Join a dynamic automotive team focused on customer satisfaction.
- Benefits: Competitive pay, training opportunities, and a supportive work environment.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Be the face of our service and make a difference for customers every day.
- Qualifications: Previous service experience and strong communication skills are preferred.
The predicted salary is between 24000 - 30000 £ per year.
The ideal Service Advisor:
- Previous experience in a service role is preferred.
- A passion to deliver a high standard of customer service.
- An organised individual who can deal with many duties on the move.
- Excellent telephone and face-to-face communication skills.
- Administration skills, able to use computers with confidence and the ability to organise and prioritise work.
Key Responsibilities:
- Establish rapport with and provide outstanding care to the customer.
- Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products.
- Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency.
- Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles.
- Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
- Ensure the customer understands the service charges, what work will be or has been carried out, involve technical advisers to answer queries where necessary.
Locations
(IM2503) Service Advisor in Newport, Wales employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (IM2503) Service Advisor in Newport, Wales
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face and over the phone, role-play common scenarios with a friend. This will boost your confidence and help you articulate how you can provide outstanding care.
✨Tip Number 3
Be proactive! When you get the chance, ask insightful questions during your interview about how they handle customer service challenges. This shows you're thinking ahead and are ready to jump in and help.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it gives us a chance to see your application in the best light possible. Don't miss out!
We think you need these skills to ace (IM2503) Service Advisor in Newport, Wales
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience in service roles. We want to see your passion for delivering top-notch customer service, so share examples of how you've gone above and beyond for customers in the past.
Be Organised and Efficient: As a Service Advisor, you'll need to juggle multiple tasks. We recommend showcasing your organisational skills in your application. Talk about how you prioritise work and manage your time effectively to keep everything running smoothly.
Communicate Clearly: Excellent communication is key! Whether it's over the phone or face-to-face, we want to know how you connect with customers. Include examples of how you've successfully communicated complex information in an easy-to-understand way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Pembrook Resourcing
✨Show Your Customer Service Passion
Make sure to highlight your enthusiasm for delivering top-notch customer service. Share specific examples from your previous roles where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Organisational Skills
Since the role requires juggling multiple tasks, prepare to discuss how you stay organised. Bring up tools or methods you use to prioritise your workload, and maybe even share a story about a time you successfully managed competing responsibilities.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. Whether it's over the phone or face-to-face, being articulate is key. Consider doing mock interviews with friends to refine your responses and ensure you come across as confident and approachable.
✨Know the Company and Its Services
Do your homework on the company and its services. Familiarise yourself with their offerings and think about how you can contribute to their goals. This knowledge will not only impress the interviewers but also help you tailor your answers to align with their values.