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- Tasks: Provide top-notch customer service and manage motorcycle servicing appointments.
- Company: Join a dynamic dealership focused on customer satisfaction.
- Benefits: Competitive salary, full-time hours, and opportunities for growth.
- Why this job: Be the go-to person for motorcycle enthusiasts and help them keep their rides in top shape.
- Qualifications: Experience in customer service and strong communication skills are a must.
- Other info: Fast-paced environment with a passion for motorcycles.
The predicted salary is between 25000 - 36000 £ per year.
Pembrook Resourcing are currently seeking on behalf of their client a Motorcycle Service Advisor to work in the aftersales department at their dealership.
The ideal Motorcycle Service Advisor should have:
- Previous experience in a service role is preferred
- A passion to deliver a high standard of customer service
- An organised individual who can deal with many duties on the move
- Excellent telephone and face-to-face communication skills
- Administration skills – be able to use computers with confidence and the ability to organise and prioritise work
Key responsibilities include:
- Establish rapport with and provide outstanding care to the customer
- Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
- Book in customers’ motorcycles for servicing with the objective of maximising labour utilisation and efficiency
- Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer motorcycles
- Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames
- Ensure the customer understands the service charges, what work will be or has been carried out, and involve technical advisers to answer queries where necessary
Required Experience:
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA Service Writing
- Automotive Service
Employment Type: Full-Time
Experience: years
Vacancy: 1
Yearly Salary: £29,000 - £34,000
Motorcycle Service Advisor employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motorcycle Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your experience and skills effectively.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and serious about the role. Plus, it gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Motorcycle Service Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for motorcycles and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers and making their experience top-notch.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in service roles. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your previous work in customer service or any related fields.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your contact details are correct and easy to find. This helps us get in touch with you quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pembrook Resourcing
✨Know Your Stuff
Make sure you brush up on your knowledge of motorcycles and the service industry. Familiarise yourself with common issues, maintenance practices, and the products your potential employer offers. This will not only impress them but also help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
As a Motorcycle Service Advisor, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Think about how you established rapport and resolved issues effectively – this will demonstrate your passion for delivering high standards.
✨Practice Your Communication
Since you'll be dealing with customers face-to-face and over the phone, practice clear and concise communication. Role-play common scenarios with a friend or family member to get comfortable explaining services and addressing customer queries. This will help you shine during the interview.
✨Organise Your Thoughts
Given the multi-tasking nature of the role, it’s important to show that you can prioritise and manage your workload. Prepare a few strategies or tools you use to stay organised, and be ready to discuss how you handle busy periods while maintaining excellent service.
