Aftersales Manager in Kelso

AFTERSALES MANAGER Kelso | £48,000 basic + OTE £64,000 | Company car | Monday–Friday, 08:00–17:30 A senior aftersales opportunity for an experienced manager who wants responsibility for both Service and Parts, with a Monday-to-Friday working pattern and a package offering £64,000 OTE. THE OPPORTUNITY Pembrook Resourcing is recruiting an Aftersales Manager for an established franchised automotive retailer in Kelso. You’ll take responsibility for the performance of the Service and Parts operation, leading the team, maintaining strong customer standards and ensuring the department delivers against its commercial objectives. The package includes: * £48,000 basic salary, with some flexibility depending on experience * £64,000 OTE * Company car * Monday to Friday, 08:00–17:30 * 33 days’ annual leave including Bank Holidays * Healthcare cash plan * Employee vehicle discount schemes * Pension scheme including life cover * Internal and manufacturer training * Cycle to work scheme * Eyecare vouchers * Staff referral scheme THE ROLE You’ll have overall responsibility for the day-to-day leadership and performance of the aftersales operation, including: * Leading the Service and Parts teams against agreed commercial and operational targets * Managing departmental performance, costs, budgets and profitability * Maintaining strong levels of customer satisfaction and retention * Making effective use of people, resources and departmental capacity * Coaching and managing the team to maintain performance standards * Ensuring processes, administration and customer information are managed accurately * Identifying opportunities to improve performance and move the department forward * Working closely with the wider dealership management team WHAT WE’RE LOOKING FOR You’ll need: * Proven management experience within automotive aftersales or service * A strong track record of leading people and managing departmental performance * Good commercial understanding, including budgets, costs and profitability * Experience managing customer-service standards within an aftersales environment * The ability to coach, develop and performance-manage a team * A full UK driving licence * Experience within a franchised dealership environment would be useful, particularly where you’ve had responsibility across a sizeable aftersales operation. THE PEMBROOK DIFFERENCE If you apply, we’ll speak with you first. We’ll talk through the role, understand what matters to you and only take things further if it makes sense and you’re happy to proceed. INTERESTED? If you’d like to explore the opportunity, apply and we’ll take it from there