Part-Time Warranty / Service Administrator
Location: [Insert Location]
Working Hours
[Insert days/times, e.g., 3 days per week, 9:00 am – 2:00 pm]
Salary
[Insert hourly rate or salary]
Reports To
Service Manager / Aftersales Manager
Job Purpose
To support the service department by ensuring accurate and timely processing of warranty claims and service administration tasks. This role ensures customer satisfaction by assisting with service-related paperwork, maintaining records, and liaising with manufacturers regarding warranty submissions and approvals.
Key Responsibilities
- Process and submit manufacturer warranty claims accurately and within deadlines
- Monitor and track warranty claim status and resolve any issues or queries
- Maintain up-to-date knowledge of manufacturer warranty policies and procedures
- Assist with service administration duties including invoicing, job card management, and customer follow-ups
- Liaise with technicians, service advisors, and parts department to gather necessary information
- Ensure all documentation is complete and compliant with audit standards
- Maintain accurate and organised digital and physical records
- Handle incoming calls and emails related to service and warranty enquiries
- Support the wider service team during busy periods or staff absence
Key Skills & Experience
- Previous experience in a motor trade environment (preferred)
- Understanding of vehicle servicing and warranty procedures
- Strong administrative and organisational skills
- Good attention to detail and accuracy
- Proficient in Microsoft Office and dealership management systems (e.g., Kerridge, Pinnacle, CDK – desirable)
- Excellent communication skills (written and verbal)
- Ability to work independently and manage workload efficiently
Qualifications
GCSEs (or equivalent) in English and Maths
What We Offer
- Relevant administrative or motor trade qualifications are a plus
- Flexible part-time working pattern
- Friendly, supportive working environment
- Training and development opportunities
- Staff discounts and benefits (where applicable)
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