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- Tasks: Manage workshop operations and provide top-notch customer service for HGV vehicles.
- Company: Leading HGV dealership in Belvedere with a supportive work environment.
- Benefits: Competitive salary, performance bonuses, and career development opportunities.
- Why this job: Join a dynamic team and make a real impact in the automotive industry.
- Qualifications: Experience as a Service Advisor in HGV or commercial vehicle workshops.
- Other info: Fast-paced environment with strong focus on customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
HGV Service Advisor – Automotive Workshop Location: Belvedere Employer: Pembrook Resourcing Pembrook Resourcing are working with a leading HGV dealership in Belvedere to recruit a knowledgeable and customer-focused HGV Service Advisor. This is an excellent opportunity for an experienced advisor to manage workshop operations, liaise with customers, and ensure efficient service delivery. The Role As HGV Service Advisor, you will be the main point of contact for customers bringing in commercial vehicles for servicing, repairs, or MOTs. You will manage bookings, provide technical advice, and ensure a high standard of customer service throughout the workshop process. Your responsibilities will include: Receiving customer enquiries and booking vehicles for service, repair, or inspection. Liaising with workshop technicians to provide accurate job updates and repair recommendations. Preparing cost estimates, invoices, and ensuring accurate administration. Maintaining strong relationships with commercial clients, ensuring repeat business. Monitoring workshop schedules to maximise efficiency and productivity. Resolving customer concerns and ensuring a professional and positive experience. About You Proven experience as a Service Advisor within an HGV, commercial vehicle, or heavy-duty workshop environment. Knowledge of HGV systems, maintenance, and repair processes. Excellent organisational and multitasking skills. Customer-focused, professional, and approachable. Confident in liaising with both internal teams and commercial clients. Key Skills & Attributes Strong communication and interpersonal skills. Ability to work under pressure and manage multiple priorities. Commercial awareness and attention to detail. IT literate with experience using workshop management systems. Problem-solving skills and ability to provide clear advice to customers. What\’s on Offer Competitive salary with potential performance bonuses. Company benefits package. Training and career development opportunities. Work in a busy, supportive, and customer-focused HGV workshop in Belvedere. If you are an experienced HGV service professional looking to take ownership of customer service and workshop coordination, we would love to hear from you. 📩 Apply today with your CV and full contact details
HGV Service Advisor employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HGV Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry, especially those who work with HGVs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of HGV systems and maintenance. We recommend practising common interview questions and scenarios you might face as a Service Advisor to show off your expertise.
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've handled customer concerns or improved service delivery in previous roles. This will highlight your ability to maintain strong relationships with clients.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace HGV Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor in the HGV or commercial vehicle sector. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your customer-focused approach can benefit our workshop. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: Since you'll be liaising with customers and technicians, it's crucial to demonstrate your strong communication skills in your application. Use clear and concise language, and maybe even share an example of how you've successfully resolved a customer concern in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Pembrook Resourcing
✨Know Your Stuff
Make sure you brush up on your knowledge of HGV systems, maintenance, and repair processes. Being able to speak confidently about technical aspects will impress the interviewers and show that you're the right fit for the role.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a client. This will demonstrate your customer-focused approach.
✨Practice Your Communication Skills
Since you'll be liaising with both customers and workshop technicians, practice clear and concise communication. You might want to role-play common scenarios with a friend to get comfortable explaining technical information in an easy-to-understand way.
✨Show Your Organisational Skills
Be ready to discuss how you manage multiple priorities and keep things organised in a busy environment. Share specific strategies or tools you use to stay on top of bookings and customer enquiries, as this will highlight your ability to thrive under pressure.
