At a Glance
- Tasks: Lead and optimise service and parts departments in a busy automotive dealership.
- Company: Dynamic automotive dealership in Basingstoke with a focus on customer satisfaction.
- Benefits: Competitive salary, performance bonuses, and opportunities for professional growth.
- Other info: Join a vibrant team dedicated to operational excellence and customer loyalty.
- Why this job: Make a real impact by driving profitability and enhancing customer experiences.
- Qualifications: Proven experience in aftersales management and strong leadership skills.
The predicted salary is between 45000 - 60000 £ per year.
We are seeking an experienced and results-driven Aftersales Manager to lead the service and parts departments of a busy automotive dealership in Basingstoke. The successful candidate will be responsible for driving profitability, delivering exceptional customer service, managing departmental performance, and ensuring operational excellence across all aftersales functions.
Key Responsibilities
- Manage the daily operations of the Service and Parts departments.
- Lead, motivate, and develop Service Advisors, Technicians, Workshop Controllers, and Parts personnel.
- Drive departmental profitability through effective labour sales, parts sales, and workshop efficiency.
- Monitor and improve key performance indicators (KPIs), including customer satisfaction, retention, productivity, and revenue.
- Ensure compliance with manufacturer standards, company policies, and health and safety regulations.
- Manage budgets, forecasting, and departmental reporting.
- Handle escalated customer concerns and ensure high levels of customer satisfaction.
- Develop and implement strategies to increase aftersales revenue and customer loyalty.
Aftersales Manager in Hampshire employer: Pembrook Resourcing
Pembrook Resourcing is an outstanding employer, offering a dynamic work culture that fosters growth and success in the automotive sales sector. Located in Oxford, employees benefit from a supportive environment that encourages professional development and rewards high performance with uncapped earning potential. Join us to be part of a team that values exceptional customer service and long-term relationships, making every day at work both meaningful and rewarding.
