At a Glance
- Tasks: Lead and optimise service and parts departments in a busy automotive dealership.
- Company: Dynamic automotive dealership in Basingstoke with a focus on customer satisfaction.
- Benefits: Competitive salary, performance bonuses, and opportunities for professional growth.
- Other info: Join a vibrant team dedicated to operational excellence and customer loyalty.
- Why this job: Make a real impact by driving profitability and enhancing customer experiences.
- Qualifications: Proven experience in aftersales management and strong leadership skills.
The predicted salary is between 45000 - 60000 £ per year.
We are seeking an experienced and results-driven Aftersales Manager to lead the service and parts departments of a busy automotive dealership in Basingstoke. The successful candidate will be responsible for driving profitability, delivering exceptional customer service, managing departmental performance, and ensuring operational excellence across all aftersales functions.
Key Responsibilities
- Manage the daily operations of the Service and Parts departments.
- Lead, motivate, and develop Service Advisors, Technicians, Workshop Controllers, and Parts personnel.
- Drive departmental profitability through effective labour sales, parts sales, and workshop efficiency.
- Monitor and improve key performance indicators (KPIs), including customer satisfaction, retention, productivity, and revenue.
- Ensure compliance with manufacturer standards, company policies, and health and safety regulations.
- Manage budgets, forecasting, and departmental reporting.
- Handle escalated customer concerns and ensure high levels of customer satisfaction.
- Develop and implement strategies to increase aftersales revenue and customer loyalty.
Aftersales Manager in Hampshire employer: Pembrook Resourcing
Join a dynamic automotive dealership in Basingstoke, where we prioritise employee development and foster a collaborative work culture. As an Aftersales Manager, you will benefit from competitive remuneration, ongoing training opportunities, and a supportive environment that values your contributions to driving customer satisfaction and departmental success. Our commitment to excellence ensures that you will thrive in your role while enjoying the unique advantages of working in a vibrant community.
