Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage vehicle bookings, handle customer complaints, and upsell services.
- Company: Dynamic vehicle service company in Guildford with a supportive culture.
- Benefits: Competitive salary of £35,000 - £44,000 OTE, career progression, and training opportunities.
- Why this job: Join a team where you can make a difference and grow your career.
- Qualifications: Substantial experience in customer service and strong communication skills.
- Other info: Mentor junior staff in a collaborative environment.
The predicted salary is between 35000 - 44000 £ per year.
A vehicle service company in Guildford seeks a Senior Service Advisor to manage vehicle bookings and customer relationships. The ideal candidate has substantial experience, with strong customer service and communication abilities.
Responsibilities include:
- Handling complaints
- Upselling services
- Mentoring junior staff
Offering a competitive salary of £35,000 - £44,000 OTE, along with career progression and training opportunities within a supportive environment.
Senior Service Advisor: Lead Customer Care & Upsell in Guildford employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor: Lead Customer Care & Upsell in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the vehicle service industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Senior Service Advisors and practice your responses. Highlight your customer service skills and upselling experience, as these are key for the role.
✨Tip Number 3
Showcase your mentoring abilities! If you've trained or guided junior staff before, be ready to share specific examples during interviews. This will demonstrate your leadership potential and fit for the role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and get noticed. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Senior Service Advisor: Lead Customer Care & Upsell in Guildford
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your substantial experience in customer service. We want to see how you've handled complaints and upsold services in the past, so don’t hold back!
Communication is Key: Since strong communication abilities are a must for this role, use your application to demonstrate your skills. Write clearly and concisely, and maybe even share an example of how you’ve effectively communicated with customers or mentored others.
Tailor Your Application: Make your application stand out by tailoring it to the job description. Mention specific responsibilities like managing vehicle bookings and building customer relationships, showing us that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Pembrook Resourcing
✨Know Your Stuff
Make sure you’re well-versed in the vehicle service industry. Brush up on common customer queries and complaints, as well as upselling techniques. This will show that you’re not just a candidate, but someone who genuinely understands the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. Use examples from your past experiences where you successfully handled customer interactions or resolved complaints. This will demonstrate your ability to connect with customers effectively.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios, like a difficult customer or a missed booking. Think of real-life examples where you’ve excelled in similar situations, and be ready to discuss them in detail.
✨Highlight Mentoring Experience
As mentoring junior staff is part of the job, be prepared to talk about any experience you have in training or guiding others. Share how you’ve helped colleagues improve their skills or resolve issues, showcasing your leadership potential.
