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For Companies At a Glance
- Tasks: Lead the service desk, ensuring customer satisfaction and driving service revenue.
- Company: Join a well-established Aftersales department in Guildford.
- Benefits: Competitive salary, training, career progression, and company benefits.
- Why this job: Make a real impact by enhancing customer experiences and mentoring others.
- Qualifications: Experience as a Senior Service Advisor or ready to step up with strong communication skills.
- Other info: Supportive environment with clear paths for career growth.
The predicted salary is between 35000 - 44000 £ per year.
We are looking for an experienced and customer-focused Senior Service Advisor to join a busy and well-established Aftersales department in Guildford. This is a key role supporting the Service Manager, leading by example on the service desk, and ensuring high levels of customer satisfaction while driving service revenue.
Key Responsibilities
- Act as a senior point of contact for service customers
- Manage vehicle bookings, check-ins, and handovers
- Clearly explain work required, costs, and timescales to customers
- Upsell service, repair, and maintenance work in line with brand standards
- Support and mentor Service Advisors to improve performance
- Handle escalated customer concerns and resolve issues professionally
- Liaise closely with Workshop Control and Technicians to manage workflow
- Ensure job cards, invoicing, and service documentation are accurate
- Maintain manufacturer, FCA, and company compliance
- Achieve KPIs including CSI, upsell, and productivity
About You
- Previous experience as a Senior Service Advisor or an experienced Service Advisor ready to step up
- Strong customer service and communication skills
- Commercially aware with a focus on upselling and retention
- Confident handling complaints and complex queries
- Well organised and calm under pressure
- Experience using dealer management systems (Kerridge, Pinnacle, CDK, etc.)
- Full UK driving licence
What’s On Offer
- £35,000 – £44,000 OTE
- Manufacturer and in-house training
- Clear career progression opportunities
- Pension scheme and company benefits
- Supportive, professional Aftersales environment
Senior Service Advisor in Guildford employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings for Senior Service Advisors. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you’ve handled complaints or upsold services successfully. We want you to shine and show how you can drive service revenue!
✨Tip Number 3
Don’t forget to research the company! Knowing their values and what they stand for will help you tailor your responses during the interview. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Service Advisor in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Senior Service Advisor or your readiness to step up. We want to see how your skills match the role, so don’t be shy about showcasing your customer service and upselling abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Guildford. Share specific examples of how you've handled customer concerns or improved service processes in the past.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. Whether it’s through your writing style or the way you present your experiences, we want to see that you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pembrook Resourcing
✨Know Your Stuff
Make sure you brush up on your knowledge of the company and its services. Understand the role of a Senior Service Advisor and be ready to discuss how your experience aligns with their needs. This shows you're genuinely interested and prepared.
✨Showcase Your Customer Skills
Since this role is all about customer satisfaction, prepare examples of how you've handled difficult customers or resolved complaints in the past. Highlight your communication skills and ability to upsell services effectively.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice explaining service processes or handling customer queries. This will help demonstrate your confidence and ability to think on your feet.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, KPIs, and training opportunities. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.