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- Tasks: Be the go-to person for customers booking vehicle services and ensuring smooth communication.
- Company: Join a dynamic dealership group with a focus on customer satisfaction.
- Benefits: Earn a competitive salary, enjoy staff discounts, and access career growth opportunities.
- Why this job: Make a real difference in customer experiences while advancing your career.
- Qualifications: Experience as a Service Advisor and strong communication skills are essential.
- Other info: Work in a friendly team environment with structured training across multiple locations.
The predicted salary is between 28000 - 36000 £ per year.
Location: [Multiple Dealership Locations / Head Office]
Salary: £28,000 - £36,000 OTE (including performance bonus)
Hours: Full-time, typically 40 hours per week, may include occasional weekends
About the Role
We are looking for a professional Group Service Advisor to join our dealership group. You will support multiple sites by ensuring excellent customer service, efficient booking processes, and smooth communication between customers and service teams. This is a pivotal role within the group, offering visibility of operations across locations and opportunities for career progression.
Key Responsibilities
- Acting as the main point of contact for customers booking vehicle or motorcycle services across the group
- Coordinating appointments, explaining service work, and providing accurate cost estimates
- Liaising between customers and workshop technicians at multiple sites to ensure timely, high-quality service
- Advising customers on recommended maintenance, repairs, upgrades, and accessories
- Processing service invoices, payments, and follow-ups efficiently
- Maintaining accurate records in workshop management systems
- Ensuring professional, friendly, and organised customer interactions across all locations
- Supporting service managers in improving processes and customer satisfaction
Essential Requirements
- Previous experience as a Service Advisor in automotive or motorcycle workshops
- Excellent communication and interpersonal skills
- Customer-focused, professional, and approachable
- Strong organisational skills with the ability to manage multiple sites/tasks
- Competent with IT systems and workshop software
- Full UK driving licence
Desirable
- Experience across multiple dealership locations
- Knowledge of vehicle or motorcycle technical specifications
- Familiarity with manufacturer service schedules and warranty procedures
What’s On Offer
- Competitive salary with £28,000 - £36,000 OTE
- Exposure to group operations and career progression opportunities
- Structured training and development across locations
- Staff discounts on parts, accessories, and vehicles/motorcycles
- Friendly and professional team environment
Group Service Advisor employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at dealerships. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and multi-site coordination. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed multiple tasks or locations in previous roles. This will demonstrate your ability to handle the demands of a Group Service Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, tailored just for you.
We think you need these skills to ace Group Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor, especially in automotive or motorcycle workshops. We want to see how your skills match the role, so don’t be shy about showcasing your customer service and organisational abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Group Service Advisor role. Share specific examples of how you've provided excellent customer service and managed multiple tasks effectively.
Show Off Your Communication Skills: Since this role involves liaising between customers and technicians, we need to see your communication skills in action. Whether it’s in your CV or cover letter, make sure to demonstrate how you’ve successfully communicated in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pembrook Resourcing
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle and motorcycle services. Familiarise yourself with common maintenance tasks, repairs, and the specific services offered by the dealership group. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Group Service Advisor, you'll need to communicate effectively with customers and technicians. Practice articulating your thoughts clearly and concisely. Consider role-playing with a friend to simulate customer interactions, which can help you feel more comfortable during the actual interview.
✨Demonstrate Organisational Skills
Since this role involves managing multiple sites and tasks, be prepared to discuss how you stay organised. Share specific examples from your previous experience where you successfully juggled various responsibilities, and highlight any tools or methods you use to keep track of appointments and customer interactions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for career progression, or how the dealership group measures customer satisfaction. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
