At a Glance
- Tasks: Support customers in their aftersales journey and drive workshop efficiency.
- Company: A dynamic motorcycle dealership group on the South Coast.
- Benefits: Competitive salary, bonus opportunities, staff purchase scheme, and health cash plan.
- Other info: Flexible working hours with excellent career growth in a growing business.
- Why this job: Join a fast-paced environment and deliver top-notch customer service.
- Qualifications: Customer-focused attitude and strong organisational skills.
The predicted salary is between 30000 - 35000 € per year.
A well-established motorcycle dealership group on the South Coast is looking to recruit an enthusiastic and customer-focused After Sales Advisor to join their team in Fareham, Solent. This is an exciting opportunity to work within a fast-paced motorcycle environment, supporting customers throughout the aftersales journey while helping drive workshop efficiency, service bookings, and parts/accessory sales. The successful candidate will play a key role in delivering excellent customer service standards, coordinating workshop activity, and ensuring customers receive a professional and seamless experience.
Key Responsibilities
- Ensure the workshop diary is efficiently managed and loaded
- Handle warranty claims and coordinate warranty work effectively
- Maintain accurate customer communication and data capture
- Maximise opportunities to upsell service work, parts, and accessories
- Deliver high levels of aftersales customer satisfaction
- Support the smooth day-to-day running of the service department
Requirements
- Previous aftersales/service advisor experience preferred but not essential
- Motorcycle licence advantageous but not required
- Strong organisational and communication skills
- Excellent time management and problem-solving abilities
- Self-motivated with the ability to work independently
- Flexible and professional approach to work
- Ability to build strong relationships with customers and colleagues alike
Working Hours
Summer Hours (April – September):
- Monday – Friday: 08:30 – 18:00
- Saturdays (1 in 4, paid overtime): 08:30 – 18:00
Winter Hours (October – March):
- Monday – Friday: 08:30 – 17:00
- Saturdays (1 in 4, paid overtime): 08:30 – 16:30
Salary & Benefits
- £30,000 – £35,000 OTE
- Bonus opportunities
- Staff purchase scheme
- Health cash plan
- Reduced winter working hours
- Excellent working environment within a growing motorcycle business
Aftersales Advisor in Fareham employer: Pembrook Resourcing
Join a dynamic motorcycle dealership group in Fareham, Solent, where your role as an After Sales Advisor will be pivotal in enhancing customer satisfaction and driving workshop efficiency. Enjoy a supportive work culture that values employee growth, offering competitive salaries, bonus opportunities, and a health cash plan, all within a vibrant environment that celebrates the passion for motorcycles.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor in Fareham
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Aftersales Advisor, you'll need to connect with customers and colleagues alike. Role-play common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your enthusiasm for the role and the company. This not only demonstrates your interest but also helps you assess if it's the right fit for you.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your skills and personality right from the start.
We think you need these skills to ace Aftersales Advisor in Fareham
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service and motorcycles shine through. We want to see that you're excited about the role and ready to support our customers on their aftersales journey!
Tailor Your CV:Make sure your CV highlights relevant experience, even if it's not directly in aftersales. We love seeing transferable skills, so if you've got strong organisational or communication skills, shout about them!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. This helps us see how you can contribute to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our growing motorcycle business!
How to prepare for a job interview at Pembrook Resourcing
✨Know Your Stuff
Familiarise yourself with the motorcycle dealership's services and products. Understand the aftersales process and be ready to discuss how you can enhance customer satisfaction and drive workshop efficiency.
✨Show Off Your Communication Skills
Since this role is all about customer interaction, practice articulating your thoughts clearly. Think of examples where you've successfully handled customer queries or resolved issues, as this will demonstrate your ability to build strong relationships.
✨Be Organised
Prepare a list of questions to ask during the interview about the workshop management and service bookings. This shows that you're proactive and understand the importance of organisation in a fast-paced environment.
✨Demonstrate Flexibility
Highlight your adaptability and willingness to work varied hours, especially since the role involves some Saturday shifts. Share experiences where you've successfully adjusted to changing circumstances in previous jobs.
