Service Advisor in Eastbourne

Eastbourne Full-Time 31500 - 38500 £ / year (est.) No working from home possible

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At a Glance

Tasks: Manage customer bookings and ensure clear communication throughout the repair process.
Company: Established automotive business in Eastbourne with a focus on career development.
Benefits: £30,000 basic salary, £45,000 OTE, uncapped earnings, and paid Saturday overtime.
Other info: Genuine opportunities for career progression and brand training provided.
Why this job: Join a dynamic team and maximise your earnings while progressing your automotive career.
Qualifications: Experience as a Service Advisor and strong communication skills required.

The predicted salary is between 31500 - 38500 £ per year.

Looking for a Service Advisor role where your earning potential isn’t capped and your development is genuinely supported? This could be a great opportunity to join an established automotive business in Eastbourne, offering a £30,000 basic salary with an OTE of £45,000, strong uncapped earning potential and Saturdays paid as overtime on top of your basic salary.

The business is also committed to developing its people, with brand training available to support your career progression.

THE OPPORTUNITY

You’ll receive a £30,000 basic salary, with an expected OTE of £45,000 and strong uncapped earning potential for high performers.
Saturday working is paid separately as overtime on top of your basic salary, giving you another opportunity to increase your earnings.
You'll also have access to brand training and development opportunities, making this an excellent role for an experienced Service Advisor looking to take the next step in their career.

THE ROLE

Manage customer bookings and ensure expectations are clear from the start.
Liaise with Technicians and the workshop throughout the repair process.
Keep customers updated on progress, costs and timescales.
Prepare job cards, estimates and invoices.
Discuss servicing and repair requirements with customers.
Maximise service, repair and additional sales opportunities.
Build strong, long-term customer relationships.
Deliver an excellent customer experience from booking through to collection.
Work closely with the wider aftersales team to maximise workshop performance.

WHAT WE’RE LOOKING FOR

Previous experience as an automotive Service Advisor.
Confidence discussing vehicle repairs, costs and timescales with customers.
A good understanding of workshop and aftersales processes.
Strong communication and customer service skills.
The ability to manage multiple jobs in a busy environment.
A commercially minded approach with the motivation to maximise your earnings.

It would be great if you also have

Main dealership experience.
Experience with service plans or additional sales.
Experience working closely with a busy workshop.
A genuine ambition to progress your automotive career.
A willingness to undertake manufacturer/brand training.

WHY THIS ROLE?

£30,000 Basic Salary.
£45,000 OTE.
Strong Uncapped Earning Potential.
Saturdays Paid as Overtime on Top of Basic.
Brand Training Provided.
Career Progression Opportunities.
Established Automotive Business.

THE PEMBROOK DIFFERENCE

We don’t simply pass CVs around. If you apply, a member of the Pembrook team will speak with you first, understand your experience and what you’re looking for, and make sure the opportunity is right before anything goes further. Simple, straightforward and no pressure.

INTERESTED?

If you’re an experienced Service Advisor looking for your next move in Eastbourne, with uncapped earning potential, paid Saturday overtime and genuine opportunities for career progression, apply today. A member of the Pembrook team will be in touch for a confidential conversation. We’ll take it from there.