At a Glance
- Tasks: Be the go-to person for customers, managing vehicle servicing and repairs with top-notch service.
- Company: Join a leading motor dealership with a supportive team culture.
- Benefits: Competitive salary, bonus opportunities, pension, and ongoing training.
- Other info: Fast-paced environment with great career progression opportunities.
- Why this job: Make a difference in customer satisfaction while advancing your career in the automotive industry.
- Qualifications: Previous experience as a Service Advisor and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Job Description
- Service Advisor – Torbay (£30,000–£36,000)
- Overview
You will be the main point of contact between customers and the workshop, ensuring vehicle servicing and repairs are managed efficiently while delivering excellent customer service.
Key Responsibilities
Greet customers and discuss servicing, maintenance, and repair requirements.
Book vehicles into the workshop and arrange courtesy cars where needed.
Liaise with technicians and workshop controllers on vehicle progress.
Keep customers updated and obtain approval for additional work.
Prepare job cards, estimates, and invoices.
Explain completed work and associated charges.
Upsell service plans, labour, parts, and other aftersales products.
Maintain high levels of customer satisfaction and retention.
Requirements
Previous Service Advisor experience in a motor dealership.
Strong customer service and communication skills.
Good administration and computer skills.
Ability to multitask in a fast-paced environment.
Full UK driving licence.
Experience with dealership management systems is advantageous.
Salary & Benefits
~£30,000–£36,000 (depending on experience).
~ Bonus opportunities.
~ Company pension.
~ Ongoing manufacturer/dealership training.
~ Career progression within a dealership group.
~ Supportive team environment.
Locations
Experienced Service Advisor in Devon, Torquay employer: Pembrook Resourcing
Pembrook Resourcing is an excellent employer that prioritises employee growth and development, offering ongoing training and clear career progression opportunities within a supportive team environment. Located in Wokingham, our company fosters a friendly culture where employees can thrive, enjoy competitive salaries, and benefit from perks such as a company pension and exclusive discounts.
