Job Description
Service Advisor
Location: Exeter
Salary: £30,000 – £33,000 Basic | £34,000 – £38,000 OTE
Hours: Monday–Friday + Saturday rota
The Role
We are recruiting for an experienced Service Advisor to join a busy and well-established dealership in Exeter.
You’ll be the main point of contact for customers, ensuring a smooth and professional aftersales experience while supporting the workshop in maintaining efficiency and productivity.
Key Responsibilities
- Booking in vehicles for service, MOT, and repair work
- Providing accurate estimates and gaining customer approval
- Keeping customers updated on vehicle progress and costs
- Upselling additional work, services, and products
- Liaising with the workshop and technicians
- Managing invoices and ensuring all paperwork is completed accurately
- Delivering high levels of customer service and satisfaction (CSI)
Requirements
- Previous experience as a Service Advisor
- Strong communication and customer service skills
- Good sales and upselling ability
- Organised and able to work in a fast-paced environment
- Experience with systems like Kerridge / Pinnacle (desirable)
- Full UK driving licence
Package & Benefits
- £30k–£33k basic depending on experience
- Realistic OTE up to £38k
- Bonus scheme (monthly + CSI-based)
- Manufacturer training
- Career progression opportunities
- Pension & staff discounts
Progression
- Senior Service Advisor
- Service Team Leader
- Aftersales / Service Manager
Locations
Service Advisor in Devon, Exeter employer: Pembrook Resourcing
Pembrook Resourcing is an excellent employer that prioritises employee growth and development, offering ongoing training and clear career progression opportunities within a supportive team environment. Located in Wokingham, our company fosters a friendly culture where employees can thrive, enjoy competitive salaries, and benefit from perks such as a company pension and exclusive discounts.
