At a Glance
- Tasks: Manage customer journeys and keep vehicles moving in a busy automotive dealership.
- Company: Established automotive dealership in Cheltenham with a supportive environment.
- Benefits: £28,000 basic salary, £33,000 OTE, training, and career progression.
- Other info: Join a dynamic team and enjoy a straightforward recruitment process.
- Why this job: Be the key link between customers and the workshop, making a real difference.
- Qualifications: Experience as a Service Advisor and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
- Service Advisor
- Cheltenham | £28,000 Basic Salary | £33,000 OTE
We're looking for an experienced Service Advisor to join an established automotive dealership in Cheltenham.
You'll be at the centre of the customer journey, working closely with the workshop to keep vehicles moving, customers informed and expectations managed from the moment a vehicle is booked in through to collection.
If you know your way around a busy aftersales department, enjoy working with people and take pride in getting the details right, we'd like to talk.
The opportunity
This is a customer-facing role with plenty of variety.
You'll be managing several vehicles and customer conversations throughout the day, balancing customer expectations with workshop capacity and making sure everyone knows what's happening.
You'll be responsible for
- Booking vehicles into the workshop and understanding exactly what the customer needs
- Preparing accurate job cards and making sure the right information is captured from the outset
- Liaising closely with Technicians, Workshop Controllers and the wider aftersales team
- Providing clear estimates and explaining recommended work in a way customers can understand
- Keeping customers updated throughout the repair and servicing process
- Discussing additional work and obtaining customer authorisation where required
- Explaining technical information without unnecessary jargon
- Advising customers on servicing, maintenance and future requirements
- Managing queries and resolving issues calmly and professionally
- Making sure vehicles are ready for collection and the handover is smooth
What we're looking for
We're looking for someone who understands that great Service Advising is about more than booking cars in and handing over keys.
You'll need to be confident with customers, commercially aware and organised enough to keep control when the workshop gets busy.
You'll ideally have
- Previous experience as a Service Advisor within an automotive dealership
- A good understanding of workshop and aftersales operations
- Excellent communication skills, both face-to-face and over the phone
- Confidence discussing recommended and additional work with customers
- Strong organisation and attention to detail
- The ability to manage competing priorities without losing sight of the customer
- A proactive approach to problem solving
- A positive, professional and team-focused attitude
- A full UK driving licence
Franchised dealership experience would be advantageous, but it isn't everything.
If you have strong automotive customer service experience and the right approach, we're happy to have a conversation.
- What's on offer
- £28,000 basic salary
- Established automotive dealership
- Supportive aftersales environment
- Training and development opportunities
- Long-term career progression
- The opportunity to build on your automotive experience within an established team
- Let's talk
If you're an experienced Service Advisor in or around Cheltenham and you're open to hearing about something new, we'd like to hear from you.
You don't have to be actively looking.
If you're curious about the role, we'll give you the full picture, answer your questions honestly and let you decide whether it's right for you.
No pressure. No hard sell. Just a straightforward conversation about the opportunity and what you're looking for next.
Apply today or let us know you are interested for a confidential conversation with Pembrook Resourcing.
Please note: dealership details will be discussed confidentially with suitable candidates during the recruitment process
Service Advisor in Cheltenham employer: Pembrook Resourcing
Pembrook Resourcing is an excellent employer that prioritises employee growth and development, offering ongoing training and clear career progression opportunities within a supportive team environment. Located in Wokingham, our company fosters a friendly culture where employees can thrive, enjoy competitive salaries, and benefit from perks such as a company pension and exclusive discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Cheltenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pembrook Resourcing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pembrook Resourcing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pembrook Resourcing:Your cover letter is your chance to shine! Tell us why you want to work at Pembrook Resourcing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pembrook Resourcing!
How to prepare for a job interview at Pembrook Resourcing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
