At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth vehicle servicing and repairs.
- Company: Established automotive dealership in Cheltenham with a supportive team.
- Benefits: Training opportunities, long-term career progression, and a dynamic work environment.
- Other info: Perfect for those looking to grow their automotive career in a friendly atmosphere.
- Why this job: Join a passionate team and make a real difference in customer satisfaction.
- Qualifications: Experience as a Service Advisor and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
We're looking for an experienced Service Advisor to join an established automotive dealership in Cheltenham. You'll be at the centre of the customer journey, working closely with the workshop to keep vehicles moving, customers informed and expectations managed from the moment a vehicle is booked in through to collection.
If you know your way around a busy aftersales department, enjoy working with people and take pride in getting the details right, we'd like to talk.
- Liaising closely with Technicians, Workshop Controllers and the wider aftersales team
- Keeping customers updated throughout the repair and servicing process
- Discussing additional work and obtaining customer authorisation where required
- Advising customers on servicing, maintenance and future requirements
- Making sure vehicles are ready for collection and the handover is smooth
- Building strong customer relationships that encourage customers to return
- Working towards customer satisfaction, departmental and commercial KPIs
We're looking for someone who understands that great Service Advising is about more than booking cars in and handing over keys.
- Previous experience as a Service Advisor within an automotive dealership
- A good understanding of workshop and aftersales operations
- Excellent communication skills, both face-to-face and over the phone
- Confidence discussing recommended and additional work with customers
- A full UK driving licence
If you have strong automotive customer service experience and the right approach, we're happy to have a conversation.
Established automotive dealership - Supportive aftersales environment - Training and development opportunities - Long-term career progression - The opportunity to build on your automotive experience within an established team.
If you're an experienced Service Advisor in or around Cheltenham and you're open to hearing about something new, we'd like to hear from you.
Rota Service Administrator in Cheltenham employer: Pembrook Resourcing
Pembrook Resourcing is an excellent employer that prioritises employee growth and development, offering ongoing training and clear career progression opportunities within a supportive team environment. Located in Wokingham, our company fosters a friendly culture where employees can thrive, enjoy competitive salaries, and benefit from perks such as a company pension and exclusive discounts.
