At a Glance
- Tasks: Be the go-to person for customers, managing service and repair enquiries with a smile.
- Company: Join a well-established motorcycle retailer in a vibrant team environment.
- Benefits: Enjoy a competitive salary, bonuses, and great benefits while working with bikes.
- Other info: Opportunity to grow in a fast-paced, motorcycle-loving environment.
- Why this job: Combine your passion for motorcycles with customer service in a dynamic role.
- Qualifications: Experience in customer service or as a Service Advisor is a plus.
The predicted salary is between 30000 - 34000 £ per year.
An established motorcycle retailer is seeking a customer-focused Motorcycle Service Advisor to join its busy aftersales team in Cheltenham. This is an excellent opportunity for an experienced Service Advisor or strong customer service professional with a passion for motorcycles to work in a specialist dealership environment. The successful candidate will act as the key link between customers and the workshop, ensuring a smooth, efficient and high-quality service experience.
KEY RESPONSIBILITIES
- Welcome customers and manage all service, repair and maintenance enquiries.
- Accurately capture customer concerns and create detailed workshop job cards.
- Liaise with Technicians regarding diagnosis, progress and repair requirements.
- Keep customers updated throughout the service process in a clear and timely manner.
- Prepare estimates and obtain authorisation for additional work where required.
- Promote service plans, accessories and additional workshop opportunities.
- Ensure all invoices, job records and documentation are completed accurately.
- Manage customer expectations and deliver excellent service experiences.
- Support workshop efficiency and scheduling alongside the Service Manager.
- Maintain high standards of customer satisfaction and manufacturer compliance.
CANDIDATE PROFILE
- Previous experience as a Service Advisor or customer-facing role within automotive or motorcycle retail.
- Strong communication and interpersonal skills.
- Organised with the ability to manage a busy and varied workload.
- Confident explaining technical information in a customer-friendly way.
- Passion for motorcycles (highly desirable).
- Good IT and administrative skills.
- Full UK Driving Licence preferred.
DESIRABLE EXPERIENCE
- Franchised dealership experience (motorcycle or automotive).
- Knowledge of workshop processes, MOTs and servicing schedules.
- Experience with upselling service plans or aftersales products.
KEY PERFORMANCE INDICATORS
- Customer satisfaction scores.
- Labour sales and workshop revenue contribution.
- Additional work authorisation conversion rates.
- Service plan and accessory sales.
- Booking efficiency and workshop utilisation.
- Administrative accuracy and compliance.
PERSONAL ATTRIBUTES
- Friendly and approachable.
- Customer-focused and professional.
- Organised and detail-oriented.
- Calm under pressure.
- Positive and enthusiastic.
- Team player with a proactive attitude.
- Committed to delivering high-quality customer service.
Motorcycle Service Advisor in Cheltenham employer: Pembrook Resourcing
Join a dynamic and passionate team at our established motorcycle dealership in Cheltenham, where your expertise as a Motorcycle Service Advisor will be valued and rewarded. We offer a supportive work culture that prioritises customer satisfaction and employee growth, alongside competitive salaries, bonuses, and benefits. With a focus on continuous development and a shared love for motorcycles, this is an excellent opportunity to thrive in a specialist environment while making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Motorcycle Service Advisor in Cheltenham
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Motorcycle Service Advisor, you'll need to explain technical stuff in a way customers can understand. Role-play with a friend or family member to get comfortable with this.
✨Tip Number 3
Show off your passion for motorcycles! Whether it's sharing your own experiences or discussing industry trends, let your enthusiasm shine through. It’ll make you stand out as a candidate who truly cares about the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace Motorcycle Service Advisor in Cheltenham
Some tips for your application 🫡
Show Your Passion for Motorcycles:Let us know why you love motorcycles! Share your experiences and how they relate to the role. A genuine passion can really make your application stand out.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience. We want to see how your skills match what we're looking for in a Motorcycle Service Advisor.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Pembrook Resourcing
✨Know Your Stuff
Make sure you brush up on your motorcycle knowledge before the interview. Understand common service issues, maintenance schedules, and be ready to discuss how you would handle customer queries about repairs or upgrades.
✨Show Off Your People Skills
As a Motorcycle Service Advisor, communication is key. Prepare examples of how you've successfully managed customer relationships in the past. Think about times when you turned a negative experience into a positive one.
✨Be Organised
Demonstrate your organisational skills by discussing how you manage multiple tasks. You might want to share a specific example of how you prioritised work in a busy environment, ensuring that all customer needs were met efficiently.
✨Passion for Motorcycles
Let your enthusiasm for motorcycles shine through! Share personal experiences or stories that highlight your passion. This will show the interviewer that you're not just looking for a job, but that you genuinely care about the industry.
