At a Glance
- Tasks: Manage customer service journeys and maximise satisfaction in a busy automotive environment.
- Company: Join a well-established automotive business in Camberley with a straightforward approach.
- Benefits: Earn a competitive salary of £30,000 plus OTE of £36,000 and commission opportunities.
- Other info: Professional growth in a supportive and dynamic team environment.
- Why this job: Enjoy a Monday to Friday role with no weekend work and great earning potential.
- Qualifications: Experience as an Automotive Service Advisor with strong customer service skills.
The predicted salary is between 32400 - 39600 £ per year.
- SERVICE ADVISOR
- CAMBERLEY | £30,000 BASIC | £36,000 OTE + SERVICE PLAN COMMISSION | MONDAY–FRIDAY
- A GREAT OPPORTUNITY FOR AN EXPERIENCED SERVICE ADVISOR
Looking for a Monday–Friday Service Advisor role with a strong earning opportunity and no weekend working?
This Camberley opportunity offers a £30,000 basic salary with OTE of around £36,000, plus additional commission for service plans — giving you another opportunity to increase your earnings.
THE OPPORTUNITY
We’re looking for an experienced Service Advisor to join an established automotive business in Camberley.
You’ll be working Monday to Friday in a customer-focused Aftersales environment, managing customers throughout the service and repair process while maximising every opportunity to deliver a great customer experience.
- £30,000 basic salary
- Additional commission on service plans
- Monday–Friday
- 1-hour lunch
- No weekend working
- Opportunity to increase earnings through additional service-plan commission
THE ROLE
- Manage customers throughout the service and repair journey.
- Book vehicles into the workshop and manage customer requirements.
- Provide clear updates on vehicle progress, additional work and completion times.
- Liaise closely with Technicians and the Workshop team.
- Prepare accurate estimates and invoices where required.
- Identify and maximise appropriate additional sales opportunities, including service plans.
- Maintain excellent levels of customer satisfaction throughout the process.
- WHAT WE’RE LOOKING FOR
- You’ll need
- Previous experience as an Automotive Service Advisor.
- Strong customer service and communication skills.
- Good understanding of Service and Aftersales operations.
- Confident working in a busy, target-driven environment.
- Professional and organised approach.
- It would be great if you also have
- Previous main dealership experience.
- Experience working with service plans and additional sales.
- Strong upselling and customer retention skills.
- Experience using automotive dealer management systems.
- THE PEMBROOK DIFFERENCE
At Pembrook, we keep things straightforward.
We’ll give you an honest overview of the role, package and earning opportunity before putting you forward.
If you’re interested, we’ll support you throughout the process and keep you updated from initial conversation through to interview and offer.
Professional, confidential and straightforward — exactly how recruitment should be.
INTERESTED?
If this sounds like the right opportunity for you, apply today and a member of the Pembrook team will be in touch for a confidential conversation.
We’ll take it from there.
service advisor in Camberley employer: Pembrook Resourcing
Pembrook Resourcing is an excellent employer that prioritises employee growth and development, offering ongoing training and clear career progression opportunities within a supportive team environment. Located in Wokingham, our company fosters a friendly culture where employees can thrive, enjoy competitive salaries, and benefit from perks such as a company pension and exclusive discounts.
StudySmarter Expert Advice🤫
We think this is how you could land service advisor in Camberley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pembrook Resourcing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pembrook Resourcing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace service advisor in Camberley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pembrook Resourcing:Your cover letter is your chance to shine! Tell us why you want to work at Pembrook Resourcing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pembrook Resourcing!
How to prepare for a job interview at Pembrook Resourcing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
