At a Glance
- Tasks: Lead a dynamic team in delivering top-notch automotive service and customer satisfaction.
- Company: Established automotive dealership in Bury St Edmunds with a supportive culture.
- Benefits: Competitive salary, excellent career progression, and ongoing training opportunities.
- Other info: Join a positive culture focused on continuous improvement and teamwork.
- Why this job: Make a real impact in a fast-paced environment while driving performance and customer loyalty.
- Qualifications: Experience as a Service Manager in the automotive industry and strong leadership skills.
Are you an experienced Service Manager looking for your next challenge? We're recruiting on behalf of a well-established automotive dealership in Bury St Edmunds, offering an excellent opportunity to lead a successful aftersales operation while driving performance, customer satisfaction, and profitability.
The Role
As Service Manager, you'll take full responsibility for the day-to-day running of the Service Department, leading and developing a high-performing team of Service Advisors, Technicians, and Workshop Controllers. You'll ensure operational excellence, deliver an outstanding customer experience, and consistently achieve departmental targets.
Key Responsibilities
- Lead, motivate, and develop the Service Department team.
- Drive workshop productivity, efficiency, and profitability.
- Monitor and improve customer satisfaction and retention.
- Ensure manufacturer standards and compliance are maintained.
- Manage departmental budgets, KPIs, and performance reporting.
- Handle escalated customer queries professionally and effectively.
- Work closely with other departments to maximise business opportunities.
- Create a positive, high-performing culture focused on continuous improvement.
What We're Looking For
- Previous experience as a Service Manager within the automotive industry.
- Strong leadership and people management skills.
- Commercially aware with a proven track record of achieving targets.
- Excellent communication and customer service skills.
- Organised, proactive, and able to thrive in a fast-paced environment.
- Full UK driving licence.
What's on Offer
- £40,000 basic salary
- Up to £53,000 OTE
- Excellent career progression opportunities.
- Manufacturer training and ongoing professional development.
- Supportive and established dealership environment.
- Company benefits package.
- Permanent, full-time position.
Service Manager in Bury St Edmunds employer: Pembrook Resourcing
Join a well-established automotive dealership in Bury St Edmunds, where you will thrive in a supportive environment that prioritises employee growth and development. As a Service Manager, you will lead a dynamic team, driving performance and customer satisfaction while enjoying excellent career progression opportunities and a competitive benefits package. This is an ideal opportunity for those seeking meaningful employment in a vibrant community.
