At a Glance
- Tasks: Be the go-to person for customers, managing service bookings and ensuring smooth vehicle repairs.
- Company: Join a busy automotive dealership in Bristol with a professional vibe.
- Benefits: Earn £30,000–£38,000 plus bonuses, pension, and ongoing training.
- Other info: Enjoy career progression in a supportive and friendly workplace.
- Why this job: Make a real difference by delivering exceptional customer service in a fast-paced environment.
- Qualifications: Experience as a Service Advisor and strong communication skills are essential.
The predicted salary is between 30000 - 38000 £ per year.
An exciting opportunity has arisen for an experienced Service Advisor to join a busy and professional automotive dealership in Bristol. This customer-facing role is ideal for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless service experience from vehicle check-in through to completion of repairs and servicing.
Key Responsibilities
- Greet customers and manage service bookings.
- Accurately identify customer requirements and vehicle concerns.
- Liaise with technicians and workshop staff regarding vehicle progress.
- Provide customers with updates and obtain authorisation for additional work.
- Prepare estimates, invoices, and service documentation.
- Promote additional products and services where appropriate.
- Ensure all work is completed to agreed timescales and customer expectations.
- Handle customer queries and resolve issues professionally.
- Maintain accurate records using the dealer management system.
Candidate Requirements
Essential
- Previous experience as a Service Advisor within the automotive industry.
- Excellent communication and customer service skills.
- Strong organisational and administrative abilities.
- Ability to work effectively under pressure in a busy environment.
- Good IT and system skills.
- Full UK driving licence.
Desirable
- Main dealer experience.
- Knowledge of Kerridge, Pinnacle, Keyloop, or similar DMS systems.
- Experience working to customer satisfaction and performance targets.
What's on Offer
- £30,000–£38,000 basic salary depending on experience.
- Performance-related bonus opportunities.
- Company pension scheme.
- Manufacturer and ongoing professional training.
- Career progression opportunities.
- Supportive and friendly working environment.
Experienced Service Advisor in Bristol employer: Pembrook Resourcing
Pembrook Resourcing is an excellent employer that prioritises employee growth and development, offering ongoing training and clear career progression opportunities within a supportive team environment. Located in Wokingham, our company fosters a friendly culture where employees can thrive, enjoy competitive salaries, and benefit from perks such as a company pension and exclusive discounts.
