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For Companies At a Glance
- Tasks: Lead the aftersales department, managing service and parts teams for top-notch customer satisfaction.
- Company: Established dealership in Brighton with a focus on growth and efficiency.
- Benefits: Competitive salary, bonus structure, and opportunities for career progression.
- Why this job: Make a real impact by driving performance and mentoring a dynamic team.
- Qualifications: Proven experience in aftersales management and strong leadership skills.
- Other info: Join a supportive environment with a focus on profitability and compliance.
The predicted salary is between 40000 - 50000 £ per year.
Hours: Monday–Friday + occasional Saturdays
The Role
We are recruiting for an experienced Aftersales Manager to lead the aftersales department at a busy and well-established dealership in Brighton. You will be responsible for managing the service and parts teams, ensuring high levels of customer satisfaction, profitability, and workshop efficiency.
- Lead and manage the service, parts, and workshop teams
- Drive departmental KPIs, including revenue, productivity, and CSI
- Ensure high standards of customer service across all aftersales operations
- Monitor workshop efficiency, job allocation, and technician performance
- Develop and mentor team members for performance and career progression
- Manage budgeting, stock control, and departmental compliance
- Liaise with manufacturer representatives and ensure compliance with brand standards
Requirements:
- Proven experience as an Aftersales Manager or Senior Aftersales role
- Strong leadership and team management skills
- Commercially minded with a focus on profitability and efficiency
- Knowledge of dealer systems and processes
- Excellent communication and organisational skills
- Full UK driving licence
Bonus structure based on departmental performance
Aftersales Manager: Service & Parts Lead | Profit & KPIs in Brighton employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager: Service & Parts Lead | Profit & KPIs in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who know the ins and outs of aftersales. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of KPIs and customer satisfaction metrics. We want you to showcase how you've driven profitability and efficiency in past roles. Be ready to share specific examples!
✨Tip Number 3
Don’t just apply anywhere; focus on dealerships that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each one. Show them why you're the perfect fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Aftersales Manager: Service & Parts Lead | Profit & KPIs in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Aftersales Manager role. Highlight your leadership experience and any relevant KPIs you've driven in previous positions.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've improved customer satisfaction or workshop efficiency in past roles.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your ability to lead and mentor teams. We want to see how you've developed team members and driven performance in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pembrook Resourcing
✨Know Your Numbers
As an Aftersales Manager, you'll need to drive KPIs like revenue and productivity. Brush up on your understanding of these metrics before the interview. Be ready to discuss how you've successfully managed KPIs in previous roles and what strategies you used to improve them.
✨Showcase Your Leadership Skills
This role requires strong leadership and team management skills. Prepare examples of how you've developed and mentored team members in the past. Think about specific situations where your leadership made a difference in performance or customer satisfaction.
✨Understand Customer Satisfaction
Customer satisfaction is key in aftersales. Familiarise yourself with Customer Satisfaction Index (CSI) metrics and be prepared to discuss how you've ensured high standards of service in your previous positions. Share any initiatives you've implemented that improved customer feedback.
✨Be Ready for Compliance Questions
Since you'll be liaising with manufacturer representatives, it's crucial to understand compliance with brand standards. Research the dealership's brand and be prepared to discuss how you would ensure compliance in your department. Highlight any experience you have with stock control and budgeting as well.