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- Tasks: Manage warranty claims and ensure top-notch repair quality for customer satisfaction.
- Company: Join a reputable automotive company focused on excellence in service.
- Benefits: Enjoy a flexible 3-day work week with competitive pay and growth opportunities.
- Why this job: Be part of a team that values accuracy and customer care in the automotive industry.
- Qualifications: Previous warranty experience and strong administrative skills are essential.
- Other info: Great chance to develop your career in a supportive environment.
Pembrook Resourcing are currently recruiting for a warranty administrator on behalf of their client. The role is to ensure that the warranty process is accurately and efficiently processed and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.
Responsibilities:
- Obtain, validate and query as necessary, all claim information available from job cards, vehicle history, technician notes and other sources as appropriate.
- Query and discuss as necessary with the Aftersales Manager any claims that are dubious in nature or of concern as to the likelihood of rejection.
- Receive and reconcile payment summaries from concessionaires and record all under/overpayments, making enquiries and investigations as appropriate and recommending sums for write off.
- Correct and resubmit rejected claims where it is felt that the claim is valid.
- Reporting on claims rejected for which a resubmission is not possible.
- Proactively investigate overdue claims and discuss issues raised with manufacturer/concessionaire representatives and fellow staff as appropriate.
- Inspect parts returned under warranty and maintain a record of such inspections.
- Help ensure efficient progress of warranty jobs through the workshop.
- Circulate new and up-to-date warranty information and literature for new vehicles and repair procedures.
- Liaise with manufacturer's/concessionaire's representatives to ensure that explanations are given for work undertaken where appropriate.
- Assist the manufacturer's/concessionaire's warranty auditors in reviewing the dealership's records.
The individual:
- Ability to assess and report on warranty repairs.
- Previous warranty experience essential.
- Excellent administrative skills.
- Detailed working knowledge of the warranty process.
- Numerate and articulate to the clerical level required.
- Excellent accuracy.
- Organised and confident.
- Strong attention to detail and accuracy.
- Good communicator both written and verbal.
IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Warranty Administrator (3 day week) in Bolton employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator (3 day week) in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a warranty administrator role.
✨Tip Number 2
Prepare for interviews by brushing up on your warranty knowledge. Be ready to discuss your previous experience and how you can ensure customer satisfaction through efficient claims processing.
✨Tip Number 3
Showcase your attention to detail! Bring examples of how you've successfully managed claims or resolved issues in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Warranty Administrator (3 day week) in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous warranty experience and administrative skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Warranty Administrator role. Be sure to mention your attention to detail and communication skills, as these are key for us.
Double-Check Your Contact Details: It’s super important to include correct contact details in your application. We need to be able to reach you easily, so make sure everything is up-to-date and accurate!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Pembrook Resourcing
✨Know Your Warranty Process
Make sure you brush up on the warranty process before your interview. Understand the key steps involved, from obtaining claim information to reconciling payment summaries. Being able to discuss this knowledge confidently will show that you're serious about the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with dubious claims or overdue claims. Think of examples from your past experience where you've successfully navigated similar challenges, and be ready to share them.
✨Show Off Your Attention to Detail
Since accuracy is crucial in this role, prepare to demonstrate your attention to detail. You might be asked to review a sample claim or identify errors in a hypothetical scenario. Practise explaining your thought process clearly and methodically.
✨Communicate Effectively
Strong communication skills are essential, so be prepared to showcase both your written and verbal abilities. During the interview, articulate your thoughts clearly and listen carefully to the questions being asked. This will help you build rapport with the interviewer.
