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- Tasks: Lead the Service, Parts, and Workshop operations to ensure top-notch customer satisfaction.
- Company: Join a busy and successful dealership in Banbury with a supportive environment.
- Benefits: Enjoy a competitive salary, benefits package, and career progression opportunities.
- Other info: Dynamic role in a fast-paced environment with excellent growth potential.
- Why this job: Make a real impact by driving team performance and improving customer experiences.
- Qualifications: Experience in automotive aftersales management and strong leadership skills required.
An exciting opportunity has arisen for an experienced Aftersales Manager to join a busy and successful dealership in Banbury. This role is responsible for leading the Service, Parts, and Workshop operations, ensuring exceptional customer satisfaction while driving profitability and team performance.
The successful candidate will be a strong people leader with a proven background in automotive aftersales management, capable of motivating teams, improving processes, and delivering outstanding operational results.
Key Responsibilities- Oversee the day-to-day running of the Service and Parts departments
- Drive departmental profitability, productivity, and efficiency
- Manage and develop Service Advisors, Technicians, Workshop Control, and Parts teams
- Ensure exceptional levels of customer service and CSI performance
- Monitor KPIs including labour sales, utilisation, efficiency, and parts performance
- Maintain compliance with manufacturer and company standards
- Handle escalated customer concerns professionally and effectively
- Support recruitment, training, and ongoing development of the aftersales team
- Implement strategies to improve retention, upsell opportunities, and overall performance
- Previous experience as an Aftersales Manager or Senior Service Manager within the motor trade
- Strong leadership and team management skills
- Commercially aware with a proven track record of achieving targets
- Excellent customer handling and problem-solving ability
- Organised, driven, and capable of performing in a fast-paced environment
- Full UK driving licence required
- £40,000 basic salary
- Realistic OTE of £45,000 - £55,000
- Company benefits package
- Career progression opportunities
- Supportive and established dealership environment
Aftersales Manager in Banbury employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Banbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on the perfect Aftersales Manager role.
✨Tip Number 2
Prepare for interviews by researching the dealership and its aftersales operations. Show them you’re not just another candidate; demonstrate your knowledge of their services and how you can drive profitability and customer satisfaction.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams and improved processes in previous roles. This will highlight your strong people management skills and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Aftersales Manager in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in automotive aftersales management and any leadership roles you've held. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve driven profitability and improved customer satisfaction in previous roles. This will help us see the impact you can make.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you the perfect fit. We love seeing genuine enthusiasm, so let your personality come through!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it ensures that your application goes directly to us. We can’t wait to hear from you!
How to prepare for a job interview at Pembrook Resourcing
✨Know Your Numbers
As an Aftersales Manager, you'll need to be familiar with key performance indicators (KPIs) like labour sales and efficiency. Brush up on these metrics before your interview so you can confidently discuss how you've driven profitability and productivity in previous roles.
✨Showcase Your Leadership Skills
This role requires strong people management abilities. Prepare examples of how you've motivated teams and improved processes in the past. Think about specific situations where your leadership made a difference, and be ready to share those stories.
✨Customer Service is Key
Exceptional customer service is crucial in this position. Be prepared to discuss how you've handled escalated customer concerns effectively. Highlight any strategies you've implemented to improve customer satisfaction and retention.
✨Demonstrate Your Commercial Awareness
The dealership is looking for someone who understands the business side of aftersales. Research the company and its competitors, and be ready to talk about market trends and how they might impact the dealership's performance. This shows you're not just focused on operations but also on the bigger picture.