The ideal Service Advisor:
- Previous experience in a service role is preferred.
- A passion to deliver a high standard of customer service.
- An organised individual who can deal with many duties on the move.
- Excellent telephone and face-to-face communication skills.
- Administration skills, able to use computers with confidence and the ability to organise and prioritise work.
Key Responsibilities:
- Establish rapport with and provide outstanding care to the customer.
- Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products.
- Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency.
- Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles.
- Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
- Ensure the customer understands the service charges, what work will be or has been carried out, involve technical advisers to answer queries where necessary.
(IM2423) Service Advisor in Aylesbury employer: Pembrook Resourcing
Pembrook Resourcing is an outstanding employer, offering a dynamic work culture that fosters growth and success in the automotive sales sector. Located in Oxford, employees benefit from a supportive environment that encourages professional development and rewards high performance with uncapped earning potential. Join us to be part of a team that values exceptional customer service and long-term relationships, making every day at work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land (IM2423) Service Advisor in Aylesbury
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face and over the phone, role-play common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Be proactive! When you get an interview, prepare questions to ask about the role and the team. This shows you're engaged and ready to contribute to their success right from the start.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it helps us keep track of your application and connect with you faster!
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience in customer service roles. We want to see your passion for delivering top-notch service, so share specific examples of how you've gone above and beyond for customers.
Be Organised and Efficient:Since the role requires juggling multiple tasks, demonstrate your organisational skills in your application. We love seeing candidates who can prioritise their work effectively, so mention any tools or methods you use to stay on top of things.
Communicate Clearly:Excellent communication is key for a Service Advisor. Use clear and concise language in your application, and don’t forget to showcase your telephone and face-to-face skills. We want to know you can connect with customers effortlessly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
