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For Companies At a Glance
- Tasks: Lead aftersales operations, ensuring customer satisfaction and team performance.
- Company: Join a reputable dealership focused on exceptional service and growth.
- Benefits: Enjoy a competitive salary, company car, training, and staff discounts.
- Why this job: Make an impact in a dynamic environment while advancing your automotive management career.
- Qualifications: Experience in aftersales management and strong leadership skills required.
- Other info: Opportunity for career progression within a high-performing team.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking a dynamic and results-driven Aftersales Manager to lead the service and parts operations within our dealership. This is a senior leadership role responsible for driving profitability, maintaining exceptional customer satisfaction, and managing a high-performing team across service, parts, and customer support functions. The ideal candidate will have strong motor trade experience, a passion for delivering an outstanding customer experience, and a track record of improving departmental performance.
Key Responsibilities:
- Lead and manage all aspects of the aftersales operation, including service, parts, warranty, and customer retention.
- Drive departmental profitability through effective cost control, upselling, and operational efficiency.
- Monitor and improve key performance indicators (KPIs) including labour sales, hours sold, parts performance, customer satisfaction (CSI), and first-time fix rate.
- Manage and develop the service and parts teams, including recruitment, training, performance reviews, and day-to-day supervision.
- Ensure all operations meet manufacturer standards and FCA / regulatory compliance.
- Maximise workshop utilisation and technician productivity through effective scheduling and job allocation.
- Handle complex customer concerns and support service advisors in resolving disputes professionally.
- Build strong working relationships with manufacturer partners, finance companies, and internal stakeholders.
- Maintain accurate financial and operational reports for senior management.
- Implement and maintain processes that ensure outstanding customer satisfaction and retention.
Key Skills & Experience:
- Proven experience as an Aftersales Manager, Service Manager, or Parts Manager within a franchised dealership.
- Strong leadership skills with the ability to motivate, train, and manage teams.
- Solid understanding of workshop and parts operations, performance metrics, and customer service best practices.
- Commercially aware with a strong track record of achieving targets and growing departmental revenue.
- Proficient with dealer management systems (e.g. Kerridge/CDK, Keyloop, Pinnacle).
- Knowledge of manufacturer standards and reporting processes.
- Excellent communication and customer service skills.
- Full UK driving licence (or equivalent).
Desirable:
- Manufacturer experience or accreditation (e.g., JLR, BMW, Toyota, VW Group, etc.)
- IMI or equivalent industry qualification in management or service operations
- Understanding of hybrid and EV aftersales support
Benefits:
- Competitive basic salary with OTE
- Company car or car allowance
- Manufacturer and in-house training
- Pension scheme and healthcare options
- Staff discounts on vehicles and servicing
- Career progression within a reputable dealer group
- Lead from the front in a high-performing dealership and take the next step in your automotive management career.
Aftersales Manager employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network within the automotive industry, especially with professionals who have experience in aftersales management. Attend industry events or join relevant online forums to connect with others and gain insights into best practices.
✨Tip Number 2
Familiarise yourself with the latest dealer management systems like Kerridge/CDK or Keyloop. Being proficient in these systems can set you apart from other candidates and demonstrate your readiness for the role.
✨Tip Number 3
Research the specific manufacturer standards relevant to the dealership you're applying to. Understanding their expectations will help you tailor your approach and show that you're aligned with their operational goals.
✨Tip Number 4
Prepare to discuss your previous successes in improving customer satisfaction and departmental performance. Use specific examples to illustrate how you've driven profitability and enhanced team productivity in past roles.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftersales management, particularly in service and parts operations. Use specific examples that demonstrate your leadership skills and achievements in improving departmental performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your track record in the motor trade. Mention how your skills align with the key responsibilities of the Aftersales Manager role and express your enthusiasm for contributing to the dealership's success.
Highlight Key Performance Indicators: In your application, emphasise your understanding of KPIs relevant to aftersales operations. Provide examples of how you have successfully monitored and improved metrics such as customer satisfaction, labour sales, and technician productivity in previous roles.
Showcase Leadership Experience: Detail your experience in managing teams, including recruitment, training, and performance reviews. Highlight any specific initiatives you implemented that led to improved team performance and customer retention, demonstrating your ability to lead effectively.
How to prepare for a job interview at Pembrook Resourcing
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to motivation, training, and performance management.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to aftersales operations, such as labour sales and customer satisfaction scores. Be ready to discuss how you've improved these metrics in previous roles and how you plan to do so in this position.
✨Understand the Customer Experience
Highlight your passion for delivering exceptional customer service. Prepare to discuss specific strategies you've implemented to enhance customer satisfaction and retention, as well as how you handle complex customer concerns.
✨Be Prepared with Industry Knowledge
Research the latest trends in the motor trade, especially regarding hybrid and electric vehicle aftersales support. Being knowledgeable about manufacturer standards and dealer management systems will show your commitment to the role and the industry.
