Aftersales Manager Apply now

Aftersales Manager

Aylesbury Full-Time 36000 - 60000 £ / year (est.) No home office possible
Apply now
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At a Glance

  • Tasks: Lead and manage the Aftersales department, ensuring top-notch service and team performance.
  • Company: Join a well-renowned dealership group known for excellence in customer service.
  • Benefits: Enjoy a competitive salary and the chance to work with a fantastic brand.
  • Why this job: Be part of a dynamic team where your leadership can drive real results and improve customer satisfaction.
  • Qualifications: Extensive experience in managing a Service/Aftersales department is essential.
  • Other info: Strong relationship-building skills and a commercial mindset are key to success in this role.

The predicted salary is between 36000 - 60000 £ per year.

Aftersales Manager Pembrook Resourcing are currently seeking an aftersales manager on behalf of our client, A well renowned dealership group in the area. Job Description For this role you will ideally need extensive experience in running a Service/Aftersales department within a main dealership in the UK. You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained. You will be in charge of a large team, and need to be a dynamic and hands-on individual. You must be able to command respect, trust and set the pace for the team, finding positive ways to achieve business results. The successful candidate will be tasked with monitoring and controlling sales activity by reviewing performance with individuals and agreeing action required to improve sales. You must be able to solve problems and identify solutions for core issues, taking responsibility for your own decisions and actions. You will be able to demonstrate a progressive career to date and have a good understanding of departmental KPIs, modern motivational techniques and ideally have a strong technical background. If you are a commercially minded manager with a flair for selling your department, we want to hear from you today. Our client is looking for an outstanding Aftersales Manager who has fantastic relationship building skills with customers, and can improve CSI results. If successful, you will be rewarded by working for a fantastic brand and company and you will benefit from a large remuneration package. Due to the number of applications we receive on a daily basis, it is only possible to contact candidates who match our clients’ requirements. If you have not heard back from us within 48 hours, please consider your application unsuccessful. IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck

Aftersales Manager employer: Pembrook Resourcing

Joining our client as an Aftersales Manager means becoming part of a well-respected dealership group that values excellence and innovation. With a strong focus on employee development, you will have access to extensive training programs and career advancement opportunities, all while working in a dynamic and supportive environment. Enjoy a competitive remuneration package and the chance to lead a talented team, making a real impact on customer satisfaction and business success.
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Contact Detail:

Pembrook Resourcing Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Aftersales Manager

✨Tip Number 1

Make sure to highlight your experience in managing a Service/Aftersales department within a main dealership. Use specific examples of how you've successfully led teams and improved performance metrics.

✨Tip Number 2

Demonstrate your problem-solving skills by preparing examples of challenges you've faced in previous roles and the solutions you implemented. This will show your ability to take responsibility and drive results.

✨Tip Number 3

Emphasize your relationship-building skills with customers and team members. Share instances where you've successfully improved customer satisfaction or team dynamics, as this is crucial for the role.

✨Tip Number 4

Familiarize yourself with the latest trends in aftersales management and be ready to discuss how you can apply modern motivational techniques to enhance team performance and achieve business goals.

We think you need these skills to ace Aftersales Manager

Extensive experience in Service/Aftersales management
Knowledge of WIP, warranty, and debtors management
Strong understanding of Aftersales franchise standards
Ability to manage parts support processes
Leadership and team management skills
Dynamic and hands-on approach
Ability to command respect and trust
Sales performance monitoring and improvement
Problem-solving and solution identification
Understanding of departmental KPIs
Familiarity with modern motivational techniques
Strong technical background
Commercial acumen
Excellent relationship building skills
Ability to improve Customer Satisfaction Index (CSI) results

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your extensive experience in running a Service/Aftersales department, particularly within a main dealership in the UK. Emphasize your achievements in managing WIP, warranty, and debtors.

Craft a Compelling Cover Letter: In your cover letter, showcase your dynamic leadership style and ability to command respect and trust within a team. Provide examples of how you've successfully improved sales and managed performance.

Highlight Relationship Building Skills: Demonstrate your fantastic relationship-building skills with customers in both your CV and cover letter. Mention specific instances where you improved customer satisfaction index (CSI) results.

Double-Check Contact Details: Ensure that your contact details are correct and up-to-date. This is crucial for the company to reach you regarding your application. A small mistake can lead to missed opportunities!

How to prepare for a job interview at Pembrook Resourcing

✨Showcase Your Leadership Skills

As an Aftersales Manager, you'll be leading a large team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to command respect and trust.

✨Understand Key Performance Indicators (KPIs)

Familiarize yourself with the KPIs relevant to the aftersales department. Be ready to discuss how you've monitored and improved these metrics in previous roles. This shows that you have a strong grasp of what drives success in the position.

✨Demonstrate Problem-Solving Abilities

Prepare to share specific examples of challenges you've faced in managing an aftersales department and how you resolved them. This will illustrate your ability to identify core issues and take responsibility for your decisions.

✨Highlight Relationship-Building Skills

Since customer satisfaction is crucial, be ready to talk about your experience in building relationships with customers and improving Customer Satisfaction Index (CSI) results. Share strategies you've used to enhance customer experiences and loyalty.

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  • Aftersales Manager

    Aylesbury
    Full-Time
    36000 - 60000 £ / year (est.)
    Apply now

    Application deadline: 2027-01-09

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    Pembrook Resourcing

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