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- Tasks: Lead a dynamic team in managing aftersales operations and improving customer satisfaction.
- Company: Join a well-renowned dealership group known for its excellence in service.
- Benefits: Enjoy a competitive salary and the chance to work with a fantastic brand.
- Why this job: Be part of a vibrant culture that values relationship building and personal growth.
- Qualifications: Extensive experience in aftersales management within a UK dealership is essential.
- Other info: Only candidates matching requirements will be contacted; ensure your contact details are correct.
The predicted salary is between 36000 - 60000 £ per year.
Pembrook Resourcing are currently seeking an aftersales manager on behalf of our client, a well-renowned dealership group in the area.
For this role you will ideally need extensive experience in running a Service/Aftersales department within a main dealership in the UK. You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained.
You will be in charge of a large team and need to be a dynamic and hands-on individual. You must be able to command respect, trust and set the pace for the team, finding positive ways to achieve business results.
The successful candidate will be tasked with monitoring and controlling sales activity by reviewing performance with individuals and agreeing action required to improve sales. You must be able to solve problems and identify solutions for core issues, taking responsibility for your own decisions and actions.
You will be able to demonstrate a progressive career to date and have a good understanding of departmental KPIs, modern motivational techniques and ideally have a strong technical background.
If you are a commercially minded manager with a flair for selling your department, we want to hear from you today. Our client is looking for an outstanding Aftersales Manager who has fantastic relationship building skills with customers and can improve CSI results.
If successful, you will be rewarded by working for a fantastic brand and company and you will benefit from a large remuneration package.
Due to the number of applications we receive on a daily basis, it is only possible to contact candidates who match our clients' requirements. If you have not heard back from us within 48 hours, please consider your application unsuccessful.
It is very important to include correct contact details, so we can contact you regarding the application made! We wish you the best of luck!
Aftersales Manager employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network with professionals in the automotive industry, especially those who have experience in aftersales management. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends and challenges in the field.
✨Tip Number 2
Research the dealership group you are applying to. Understand their values, customer service philosophy, and any recent news or achievements. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your ability to manage teams, improve sales, and enhance customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Familiarise yourself with key performance indicators (KPIs) relevant to aftersales management. Be ready to discuss how you have used KPIs in previous roles to drive performance and make data-driven decisions that positively impacted the business.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in managing a Service/Aftersales department. Include specific examples of how you've controlled WIP, warranty, and debtors, as well as your success in maintaining franchise standards.
Craft a Compelling Cover Letter: In your cover letter, emphasise your dynamic leadership style and ability to command respect within a team. Discuss your problem-solving skills and how you've previously improved sales performance through effective monitoring and motivation.
Highlight Relevant Achievements: When detailing your career progression, focus on achievements that demonstrate your understanding of departmental KPIs and your technical background. Use quantifiable results to showcase your impact on sales and customer satisfaction.
Double-Check Contact Information: Ensure that your contact details are correct and up-to-date. This is crucial for the company to reach you regarding your application, especially given the high volume of applications they receive.
How to prepare for a job interview at Pembrook Resourcing
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a large team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight your ability to command respect and trust while motivating your team to achieve business results.
✨Demonstrate Your Technical Knowledge
Having a strong technical background is crucial for this role. Brush up on your knowledge of aftersales processes, warranty management, and parts support. Be ready to discuss how your technical expertise has helped you solve problems and improve departmental performance.
✨Prepare for KPI Discussions
Understanding departmental KPIs is key for an Aftersales Manager. Familiarise yourself with common KPIs in the automotive industry and be prepared to discuss how you've monitored and improved these metrics in your previous roles. This will show your potential employer that you're results-driven.
✨Emphasise Relationship Building
Strong relationship-building skills are essential for improving customer satisfaction index (CSI) results. Think of examples where you've successfully built relationships with customers or stakeholders, and be ready to explain how these relationships contributed to business success.
