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For Companies At a Glance
- Tasks: Lead a dynamic team in managing aftersales operations and enhancing customer satisfaction.
- Company: Join a well-renowned dealership group with a strong reputation.
- Benefits: Attractive remuneration package and opportunities for career growth.
- Why this job: Make a real impact by improving customer relationships and driving sales success.
- Qualifications: Extensive experience in aftersales management and strong leadership skills.
- Other info: Ideal for commercially minded individuals with a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Aftersales Manager – Pembrook Resourcing are currently seeking an aftersales manager on behalf of our client, a well renowned dealership group in the area.
Job Description
For this role you will ideally need extensive experience in running a Service / Aftersales department within a main dealership in the UK.
Responsibilities
- Manage and control WIP warranty and debtors
- Manage the parts support process and ensure Aftersales franchise standards and manufacturer relationships are maintained
- Be in charge of a large team; be a dynamic and hands-on leader who can command respect, trust and set the pace for the team, finding positive ways to achieve business results
- Monitor and control sales activity by reviewing performance with individuals and agreeing actions required to improve sales
- Solve problems and identify solutions for core issues, taking responsibility for your own decisions and actions
- Demonstrate a progressive career to date with a good understanding of departmental KPIs, modern motivational techniques, and ideally a strong technical background
- Be commercially minded with a flair for selling your department
Requirements / Qualifications
- Outstanding relationship-building skills with customers and ability to improve CSI results
- Experience in leading Aftersales teams in a dealership environment
Company & Benefits
Our client is looking for an outstanding Aftersales Manager who has fantastic relationship-building skills with customers and can improve CSI results. If successful you will be rewarded by working for a fantastic brand and company and you will benefit from a large remuneration package.
Notes
Due to the number of applications we receive daily it is only possible to contact candidates who match our client’s requirements. If you have not heard back from us within 48 hours please consider your application unsuccessful.
It is very important to include correct contact details so we can contact you regarding the application made. Best of luck!
Details
- Employment Type: Full-Time
- Experience: years
- Vacancy: 1
- Salary: 40000 – 65000
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Aftersales Manager employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for an Aftersales Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of KPIs and modern motivational techniques. Be ready to share examples of how you've successfully managed teams and improved sales in your previous roles. Confidence is key!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific challenges you've faced in past positions and how you tackled them. This will demonstrate your ability to take responsibility and find solutions, which is crucial for an Aftersales Manager.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for the best opportunities. Plus, it shows you're serious about landing that dream job with a fantastic brand.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in running a Service/Aftersales department and any relevant achievements that showcase your skills in managing teams and improving sales.
Showcase Your Skills: Don’t forget to emphasise your relationship-building skills and your ability to improve customer satisfaction. Use specific examples from your past roles to demonstrate how you've successfully managed teams and met KPIs.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon and make sure your contact details are correct so we can reach out to you easily. A well-structured application makes a great first impression!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Pembrook Resourcing
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the Aftersales department. Be ready to discuss how you've previously monitored and improved these metrics, as this will show your understanding of the role and your ability to drive results.
✨Showcase Your Leadership Style
As a manager, it’s crucial to demonstrate your leadership skills. Prepare examples of how you’ve successfully led teams in the past, focusing on how you’ve motivated staff and resolved conflicts. This will help convey your dynamic and hands-on approach.
✨Build Rapport with the Interviewer
Since relationship building is key in this role, practice establishing rapport during the interview. Use active listening, maintain eye contact, and engage in a friendly manner. This will reflect your ability to connect with customers and team members alike.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific challenges you’ve faced in previous roles and how you tackled them. Highlight your decision-making process and the positive outcomes, showcasing your proactive approach.
