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- Tasks: Lead a dynamic team in managing aftersales operations and enhancing customer satisfaction.
- Company: Join a well-renowned dealership group with a strong reputation.
- Benefits: Attractive remuneration package and opportunities for career growth.
- Why this job: Make a real impact by improving customer relationships and driving sales success.
- Qualifications: Extensive experience in aftersales management and strong leadership skills.
- Other info: Ideal for commercially minded individuals with a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
Aftersales Manager Pembrook Resourcing are currently seeking an aftersales manager on behalf of our client, A well renowned dealership group in the area. Job Description For this role you will ideally need extensive experience in running a Service/Aftersales department within a main dealership in the UK. You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained. You will be in charge of a large team, and need to be a dynamic and hands-on individual. You must be able to command respect, trust and set the pace for the team, finding positive ways to achieve business results. The successful candidate will be tasked with monitoring and controlling sales activity by reviewing performance with individuals and agreeing action required to improve sales. You must be able to solve problems and identify solutions for core issues, taking responsibility for your own decisions and actions. You will be able to demonstrate a progressive career to date and have a good understanding of departmental KPIs, modern motivational techniques and ideally have a strong technical background. If you are a commercially minded manager with a flair for selling your department, we want to hear from you today. Our client is looking for an outstanding Aftersales Manager who has fantastic relationship building skills with customers, and can improve CSI results. If successful, you will be rewarded by working for a fantastic brand and company and you will benefit from a large remuneration package. Due to the number of applications we receive on a daily basis, it is only possible to contact candidates who match our clients\’ requirements. If you have not heard back from us within 48 hours, please consider your application unsuccessful. IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck
Aftersales Manager employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for an Aftersales Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the dealership group thoroughly. Understand their values, customer service standards, and any recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss how you've successfully managed teams in the past, tackled challenges, and improved sales performance. Use specific examples to illustrate your points.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in running a Service/Aftersales department and any relevant achievements that showcase your skills in managing teams and improving sales.
Showcase Your Leadership Skills: Since you'll be managing a large team, it's crucial to demonstrate your leadership abilities. Share examples of how you've commanded respect and trust within your previous roles, and how you’ve motivated your team to achieve business results.
Highlight Problem-Solving Abilities: In your application, emphasise your problem-solving skills. Provide specific instances where you've identified core issues and implemented effective solutions, as this will show us you're ready to take responsibility for your decisions.
Include Accurate Contact Details: Don’t forget to include your correct contact details! This is super important so we can reach out to you regarding your application. Double-check everything before hitting send!
How to prepare for a job interview at Pembrook Resourcing
✨Know Your Numbers
As an Aftersales Manager, you'll need to be familiar with KPIs and performance metrics. Brush up on your understanding of WIP, warranty claims, and sales activity. Be ready to discuss how you've used these metrics to drive results in your previous roles.
✨Showcase Your Leadership Style
Since you'll be managing a large team, it's crucial to demonstrate your leadership skills. Prepare examples of how you've motivated teams in the past, resolved conflicts, and built strong relationships. Highlight your hands-on approach and how it has positively impacted your team's performance.
✨Problem-Solving Mindset
Expect questions that assess your problem-solving abilities. Think of specific challenges you've faced in aftersales management and how you tackled them. Be ready to explain your thought process and the outcomes of your decisions, showcasing your ability to take responsibility.
✨Build Rapport with Interviewers
Relationship-building is key in this role, so start building rapport during the interview. Be personable, listen actively, and engage with your interviewers. Show genuine interest in their dealership and how you can contribute to improving customer satisfaction and CSI results.
