Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team in managing aftersales services and enhancing customer satisfaction.
- Company: Join a well-renowned dealership group with a strong reputation.
- Benefits: Attractive salary package and opportunities for career growth.
- Why this job: Make a real impact by improving customer relationships and driving sales success.
- Qualifications: Extensive experience in aftersales management and strong leadership skills.
- Other info: Be part of a supportive environment that values innovation and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Aftersales Manager
The Role
We are seeking an experienced and commercially focused Aftersales Manager to lead and develop the Service, Parts and Workshop functions within a busy automotive operation. This role is responsible for driving performance, profitability and customer satisfaction while ensuring full compliance with manufacturer and company standards.
Responsibilities
- Manage the day-to-day operation of Service, Parts and Workshop departments
- Drive aftersales revenue, profitability and departmental KPIs
- Lead, motivate and develop Aftersales teams, including Service Advisors, Technicians and Parts staff
- Ensure outstanding customer experience and high CSI scores
- Maintain full compliance with manufacturer standards, health & safety and audit requirements
- Control departmental budgets, labour sales and parts margins
- Monitor productivity, efficiency and workshop utilisation
- Handle escalated customer issues and complaints professionally
- Work closely with the General Manager / Dealer Principal to implement business strategies
The Ideal Candidate
- Proven experience as an Aftersales Manager or strong Service Manager ready to step up
- Strong commercial awareness and KPI management experience
- Excellent leadership, communication and people management skills
- In-depth understanding of service, parts and workshop operations
- Confident managing performance, processes and compliance
- Experience working in a franchised dealership environment (preferred)
- Full UK driving licence
What\’s On Offer
- Competitive basic salary with attractive bonus structure
- Company car or car allowance
- Manufacturer training and ongoing development
- Clear progression opportunities within a growing dealer group
- Pension scheme and additional company benefits
- Supportive and professional working environment
#J-18808-Ljbffr
Aftersales Manager employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for an Aftersales Manager role. You never know who might have the inside scoop on a great opportunity.
✨Tip Number 2
Prepare for interviews by researching the dealership group thoroughly. Understand their values, customer service standards, and any recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss how you've successfully managed teams in the past, tackled challenges, and improved sales performance. Use specific examples to illustrate your points.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for the Aftersales Manager position. Plus, it shows you're serious about joining our fantastic brand and company.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in running a Service/Aftersales department and any relevant achievements that showcase your ability to manage teams and improve sales.
Showcase Your Skills: In your cover letter, emphasise your relationship-building skills and how you've successfully managed KPIs in previous roles. We want to see how you can bring those skills to our client’s dealership.
Be Dynamic and Hands-On: Demonstrate your dynamic approach in your application. Share examples of how you've taken initiative in past roles and how you’ve motivated your team to achieve business results.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. We’re excited to hear from you!
How to prepare for a job interview at Pembrook Resourcing
✨Know Your Numbers
Before the interview, brush up on your understanding of departmental KPIs and sales metrics. Be ready to discuss how you've previously monitored and improved these figures in your past roles. This shows you’re not just a people manager but also someone who understands the business side of things.
✨Showcase Your Leadership Style
Prepare examples that highlight your dynamic leadership skills. Think about times when you’ve motivated your team or resolved conflicts. Being able to articulate your approach to managing a large team will demonstrate your capability to command respect and trust.
✨Problem-Solving Scenarios
Anticipate questions about how you handle challenges. Prepare specific examples where you identified core issues and implemented effective solutions. This will showcase your proactive mindset and ability to take responsibility for your decisions.
✨Build Rapport with the Interviewer
Remember, relationship-building is key in this role. Use the interview as an opportunity to connect with the interviewer. Ask insightful questions about their dealership's culture and values, and share your thoughts on improving customer satisfaction and CSI results.
