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- Tasks: Lead a dynamic team in managing aftersales operations and improving customer satisfaction.
- Company: Join a well-renowned dealership group known for its excellent service and reputation.
- Benefits: Enjoy a competitive salary and the chance to work with a fantastic brand.
- Why this job: This role offers growth opportunities and the chance to make a real impact in the industry.
- Qualifications: Extensive experience in aftersales management within a UK dealership is essential.
- Other info: Only candidates matching the requirements will be contacted; ensure your contact details are correct.
The predicted salary is between 36000 - 60000 £ per year.
Aftersales Manager Pembrook Resourcing are currently seeking an aftersales manager on behalf of our client, A well renowned dealership group in the area. Job Description For this role you will ideally need extensive experience in running a Service/Aftersales department within a main dealership in the UK. You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained. You will be in charge of a large team, and need to be a dynamic and hands-on individual. You must be able to command respect, trust and set the pace for the team, finding positive ways to achieve business results. The successful candidate will be tasked with monitoring and controlling sales activity by reviewing performance with individuals and agreeing action required to improve sales. You must be able to solve problems and identify solutions for core issues, taking responsibility for your own decisions and actions. You will be able to demonstrate a progressive career to date and have a good understanding of departmental KPIs, modern motivational techniques and ideally have a strong technical background. If you are a commercially minded manager with a flair for selling your department, we want to hear from you today. Our client is looking for an outstanding Aftersales Manager who has fantastic relationship building skills with customers, and can improve CSI results. If successful, you will be rewarded by working for a fantastic brand and company and you will benefit from a large remuneration package. Due to the number of applications we receive on a daily basis, it is only possible to contact candidates who match our clients\’ requirements. If you have not heard back from us within 48 hours, please consider your application unsuccessful. IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck
Aftersales Manager employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network with professionals in the automotive industry, especially those who have experience in aftersales management. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends and challenges in the field.
✨Tip Number 2
Research the specific dealership group you are applying to. Understand their values, customer service approach, and any recent news or achievements. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 3
Prepare to discuss your previous experiences in managing teams and improving sales performance. Have specific examples ready that showcase your leadership skills, problem-solving abilities, and how you've successfully met KPIs in past roles.
✨Tip Number 4
Highlight your technical background and understanding of aftersales processes during any discussions. Being able to speak confidently about warranty management, parts support, and customer satisfaction initiatives will set you apart from other candidates.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in running a Service/Aftersales department within a main dealership. Use specific examples that demonstrate your ability to manage WIP, warranty, and debtors effectively.
Craft a Compelling Cover Letter: In your cover letter, emphasise your dynamic leadership style and how you command respect and trust within a team. Mention your experience with KPIs and motivational techniques, and how these have led to improved sales results in your previous roles.
Showcase Problem-Solving Skills: Provide examples in your application of how you've identified core issues and implemented solutions in past positions. This will demonstrate your ability to take responsibility for decisions and actions, which is crucial for the Aftersales Manager role.
Include Relevant Contact Information: Ensure that your contact details are correct and up-to-date. This is vital as the company will need to reach you regarding your application. Double-check that your email and phone number are clearly listed.
How to prepare for a job interview at Pembrook Resourcing
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a large team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to command respect and drive results.
✨Understand Key Performance Indicators (KPIs)
Familiarise yourself with the KPIs relevant to the aftersales department. Be ready to discuss how you have monitored and improved these metrics in previous roles. This shows that you understand the business side of the position and can contribute to its success.
✨Demonstrate Problem-Solving Abilities
Prepare to share examples of challenges you've faced in previous positions and how you resolved them. This role requires someone who can identify core issues and implement effective solutions, so showcasing your problem-solving skills will be crucial.
✨Build Rapport with Interviewers
Since relationship building is key in this role, make sure to engage with your interviewers. Ask insightful questions about their experiences and the company culture. This not only shows your interest but also reflects your ability to connect with others, which is essential for improving customer satisfaction.
