At a Glance
- Tasks: Be the go-to person for customers, managing service bookings and ensuring smooth vehicle repairs.
- Company: Join a busy automotive dealership in vibrant Bristol.
- Benefits: Earn £30,000–£38,000 plus bonuses, pension, and ongoing training.
- Other info: Enjoy career progression in a supportive and friendly team.
- Why this job: Deliver exceptional customer service and thrive in a fast-paced environment.
- Qualifications: Experience as a Service Advisor and strong communication skills required.
The predicted salary is between 30000 - 38000 £ per year.
Location: Bristol
Salary: £30,000–£38,000
Job Type: Full Time | Permanent
The Role
An exciting opportunity has arisen for an experienced Service Advisor to join a busy and professional automotive dealership in Bristol. This customer-facing role is ideal for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless service experience from vehicle check-in through to completion of repairs and servicing.
Key Responsibilities
- Greet customers and manage service bookings.
- Accurately identify customer requirements and vehicle concerns.
- Liaise with technicians and workshop staff regarding vehicle progress.
- Provide customers with updates and obtain authorisation for additional work.
- Prepare estimates, invoices, and service documentation.
- Promote additional products and services where appropriate.
- Ensure all work is completed to agreed timescales and customer expectations.
- Handle customer queries and resolve issues professionally.
- Maintain accurate records using the dealer management system.
Candidate Requirements
Essential
- Previous experience as a Service Advisor within the automotive industry.
- Excellent communication and customer service skills.
- Strong organisational and administrative abilities.
- Ability to work effectively under pressure in a busy environment.
- Good IT and system skills.
- Full UK driving licence.
Desirable
- Main dealer experience.
- Knowledge of Kerridge, Pinnacle, Keyloop, or similar DMS systems.
- Experience working to customer satisfaction and performance targets.
What's on Offer
- £30,000–£38,000 basic salary depending on experience.
- Performance-related bonus opportunities.
- Company pension scheme.
- Manufacturer and ongoing professional training.
- Career progression opportunities.
- Supportive and friendly working environment.
Service Advisor employer: Pembrook Resourcing LTD
Join a dynamic automotive dealership in Bristol, where your role as a Service Advisor will be supported by a friendly and professional work culture. With competitive salaries, performance-related bonuses, and ongoing training, we prioritise your career growth while ensuring you thrive in a fast-paced environment dedicated to exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! As a Service Advisor, you'll need to handle various situations with customers. Role-play with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable to set the right tone for your interview.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience directly to us. Plus, it shows you're proactive and keen on joining our team!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Service Advisor. We want to see how your skills match the role, so don’t be shy about showcasing your customer service and organisational abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional customer service and how you thrive in fast-paced environments. Let us know what makes you the perfect fit for our team.
Show Off Your Communication Skills:As a Service Advisor, communication is key! In your application, demonstrate your ability to liaise effectively with customers and workshop staff. We love seeing examples of how you've handled customer queries or resolved issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Pembrook Resourcing LTD
✨Know Your Stuff
Make sure you brush up on your automotive knowledge and the specific services offered by the dealership. Familiarise yourself with common vehicle issues and how to communicate them effectively to customers. This will show that you're not just a people person, but also someone who understands the technical side of things.
✨Practice Your Customer Service Skills
Since this role is all about customer interaction, think of scenarios where you might need to handle difficult customers or resolve complaints. Practising these situations can help you feel more confident during the interview. Remember, it’s all about showing that you can keep a cool head under pressure!
✨Showcase Your Organisational Skills
As a Service Advisor, you'll need to juggle multiple tasks at once. Be prepared to discuss how you manage your time and prioritise tasks. You could even share examples from your previous roles where your organisational skills made a difference in customer satisfaction or efficiency.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics, training opportunities, or how they measure success in the Service Advisor position. It’s a great way to demonstrate your enthusiasm and commitment.
