At a Glance
- Tasks: Deliver exceptional customer service and support the Service Reception team.
- Company: Join a prestigious automotive brand with a focus on career growth.
- Benefits: Competitive salary, ongoing training, and excellent progression opportunities.
- Other info: Full-time, permanent role with a supportive working atmosphere.
- Why this job: Step up your career in a dynamic environment with a premium dealership.
- Qualifications: Experience as a Senior Service Advisor or ready to advance in the automotive industry.
The predicted salary is between 34000 - 34800 £ per year.
- Senior Service Advisor – Salisbury
- Prestigious Brand | £32,000 – £34,000 Basic Salary | £42,000 OTE | Full-Time | Permanent
- An exciting opportunity has arisen for an experienced
- Senior Service Advisor to join a prestigious automotive brand in
- Salisbury
This is a fantastic opportunity for a customer-focused professional looking to take the next step in their career with a premium dealership offering excellent earning potential, ongoing training, and genuine career progression.
The Role
As a Senior Service Advisor, you'll act as a key point of contact for customers while supporting the day-to-day running of the Service Reception.
You'll deliver an exceptional customer experience, assist in leading the front-of-house team, and help drive departmental performance and customer satisfaction.
Key Responsibilities
- Provide outstanding customer service from vehicle check-in through to handover.
- Support and mentor the Service Advisor team to maintain high performance.
- Schedule service and repair work efficiently with the workshop.
- Keep customers informed throughout the repair process.
- Prepare accurate estimates and explain work carried out.
- Promote additional products and services where appropriate.
- Resolve customer queries and complaints professionally.
- Ensure all administration is completed accurately and in line with manufacturer standards.
What We're Looking For
- Previous experience as a Senior Service Advisor or an experienced Service Advisor ready to step up within the automotive industry.
- Excellent communication and customer service skills.
- Strong organisational and time management abilities.
- A proactive and professional approach with the ability to lead by example.
- Experience using dealership management systems is advantageous.
- Full UK driving licence.
- What's on Offer
- Opportunity to work with a prestigious automotive brand.
- Ongoing manufacturer training and career development.
- Excellent opportunities for progression.
- Supportive and professional working environment.
- Company benefits package.
- Full-time, permanent position.
- #J-18808-Ljbffr
Senior Service Advisor in Salisbury employer: Pembrook Resourcing LTD
Join a well-established automotive dealership in Bury St Edmunds as a Service Manager, where you will lead a dynamic team and drive exceptional customer satisfaction. With a competitive salary and the potential for significant earnings, this role offers excellent career progression and ongoing professional development in a supportive environment. Embrace the opportunity to thrive in a culture focused on continuous improvement and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor in Salisbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pembrook Resourcing LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pembrook Resourcing LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Service Advisor in Salisbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pembrook Resourcing LTD:Your cover letter is your chance to shine! Tell us why you want to work at Pembrook Resourcing LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pembrook Resourcing LTD!
How to prepare for a job interview at Pembrook Resourcing LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
